By joining the Bio-Techne team you will have an impact on future cutting-edge research. Bio-Techne, and all of its brands, provides tools for researchers in Life Sciences and Clinical Diagnostics.

Position Summary:

As a Technical Support Scientist, you will be responsible for responding to incoming technical inquiries from customers with questions about Bio-Techne products. In doing so, you will provide technical assistance and sales assistance, including preparation of simple quotes. You will maintain advanced knowledge of Bio-Techne products, show the ability to handle complex and escalated customer interactions for the department, and offer mentorship to other team members. This is an excellent opportunity for someone looking to use their life sciences knowledge in a customer-facing role with a quickly growing global biotechnology company!

Key Responsibilities:

• Answer incoming customer inquiries by phone, email, and chat regarding product questions and techniques, procedures, and advanced troubleshooting requests
• Document all customer interactions in the CRM
• Manage and supports customer requirements to understand, anticipate, and meet their needs
• Proactively drive sales efforts regularly by engaging in cross-selling, product ordering, and developing consultation sales quotations
• Resolve customer complaints and process replacement orders as needed
• Effectively manage advanced customer issues and complex technical questions independently for self and others
• Offer training, mentorship, and support to Technical Support Associates
• Maintain technical resources including FAQs and product citation reviews
• Act as a technical resource for the department
• Identify areas for process improvement and actively engage in efforts to improve procedures
• Document recurring technical issues to support product quality programs and product development
• Participate in cross-functional projects to achieve product development and/or improvement
• Engage in ongoing training to maintain advanced technical knowledge of Bio-Techne products
• Follow guidelines and comply with all company safety, quality, and training procedures and regulations
• Perform additional duties as assigned

Education and Experience:

• Requires a Bachelor’s Degree in related field or equivalent experience in a related field and 2-5 year of relevant experience

Knowledge, Skills, and Abilities:

• Working knowledge of Microsoft Word and Excel
• Ability to type a minimum of 50+ words per minute and navigate multiple computer systems
• Strong interpersonal skills, including excellent written and verbal communication
• Ability to establish and maintain strong customer relationships
• Ability to work in a fast-paced environment demanding the ability to effectively prioritize competing tasks and multitask

Why Join Bio-Techne:

• We offer competitive salaries along with extensive medical, vision, and dental plans for you and your family starting on day one!
• We invest in our employees’ financial futures through 401k matching and an employee stock purchase plan.
• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Where permitted by applicable law, candidate must have received or be willing to receive an FDA authorized COVID-19 vaccine by date of hire to be considered for this position.

Bio-Techne is an E-Verify Employer in the United States.