Job description

Digitech Systems, LLC, a document imaging and Electronic Content Management (ECOM) software company based in Greenwood Village, CO, with an additional office in Lincoln, NE. Digitech Systems assists companies in many industries manage, retrieve, and store information. As the leading provider of Software as a Service (SaaS) and on-premise Enterprise Content Management (ECM), Digitech Systems creates a competitive advantage for customers by giving them the ability to get any document, anywhere, anytime.

Digitech Systems is currently seeking full-time Technical Support Associates to join our Legendary Customer Service Technical Support Team!

We are looking for professionally oriented, friendly, enthusiastic, and technically inclined individuals with excellent problem solving, conflict resolution, and analytical skills. Excellent oral and written communication skills are an absolute must for these positions.

Salary Range: $53,000 - $60,000 per year.

Job Summary

Technical Support associates are expected to provide legendary customer service to our customers whom are needing guidance or assistance with our software product line via phone, email, or our online forums. They are expected to test issues presented by clients and to document all activity pertaining to each inquiry. Technical Support associates utilize all available resources to assure resolution to customer inquiries in a timely fashion and according to Technical Support posted processes and policies.

Qualifications

Successful candidates should have strong customer service skills with experience/education in the following areas: Operating Systems (Windows 7 thru 10), Windows Server (2012 thru 2019), Mobile Operating Systems (iOS and Android), Microsoft Outlook, Microsoft Word, Internet Information Services, all browser types, familiarity working with software in a VMWare environment, familiarity working in a network environment with users-groups-permissions, knowledge of database operations (Access or Excel), SQL Server and SQL Server Express, scanners and scanner drivers. This position may support customers integrating with other applications using our API's, therefore, experience with VB.Net and/or C# is a plus, but not required.

Applicants are preferred to have studied Information Technology, Network Support, Desktop Support, Web Administration, Networking, Health Care Information Technology or Information Technology Support, Network Support, Desktop Support, A+ Fundamentals, or Healthcare Information Technology. Applicants must have at least a High School Diploma or GED. No Degree is required; however, Associates Degree is desirable.

Digitech Systems, LLC, is an equal opportunity employer who offers a competitive benefits package including health and dental. Employment is contingent on satisfactorily completing a background check and validation of a COVID-19 vaccination.

Job Type: Full-time

Pay: $53,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Employment is contingent on having validation of COVID-19 vaccination.

Ability to commute/relocate:

• Greenwood Village, CO: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you fully vaccinated against COVID-19?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.