CSC TCI develops market-leading state and local tax software solutions for corporations. PTMS property tax software helps minimize property taxes and expenses. LicenseHQ helps minimize the time and expense related to license and permit compliance. AppealTrack assists users with tracking all stages and values associated with a parcel and appeal. CSC TCI counts half of the Fortune 100® as clients.

Technical Trainer

The Technical Trainer is involved in all components of product training. The purpose of the training is to increase the users’ understanding and utilization of the CSC TCI products. The Technical Trainer will play an integral role in the development of training agendas, materials and software images as well as conducting training sessions. With the ultimate goal being to provide the best learning opportunities for product users, the Technical Trainer will be expected to:

• Coordinate and conduct on-site, web-based, and classroom training sessions utilizing a wide variety of adult learning principles and techniques providing effective and quality training for both internal and external audiences.
• Understand the delivery methods, audience, user tasks and information needs; to translate and develop these needs into relevant training content, agendas and materials to maximize product adoption.
• Work with the various CSC TCI personnel to understand product enhancements and new products as well as client needs that need to be included in training programs as well as to identify and recommend improvements needed to existing programs and develops / updates course documentation accordingly.
• Review and test client data prior to conducting training sessions.
• Assist other CSC TCI departments with projects as required, such as internal training, customer support, documentation and demos for potential clients.
• Assist with the training documentation and image maintenance to ensure that all products or other needed programs, data, returns and reports are successfully and timely installed and updated for upcoming training programs.
• Assist others with CSC TCI Training Department procedures and projects and seek guidance when necessary.
• Assist with other projects, as directed.
  

PROFESSIONAL QUALIFICATIONS AND REQUIREMENTS

• Minimum of 2 years relevant experience, ideally in technical training, software support, or software implementation experience. Bachelor’s degree in education, accounting, or finance; or equivalent job related experience.
• Proven ability in communication and presentation skills with high client satisfaction, recent product and training certifications, such as ATD, are a plus.
• Advanced computer skills, including MS Office (Word, Excel, and PowerPoint).
• Experience with Adobe Captivate or other eLearning software programs a plus.
• Property tax and/or business licensing knowledge preferred
• SharePoint or Client Relationship Management systems, e.g., NetSuite, a plus.
• Able to quickly develop an understanding of the CSC TCI applications and knowledge to provide effective training to current and potential users.
• Excellent organization skills, with the ability to multi-task, including coordinating multiple and varied training programs and projects.
• Strong, positive attitude, customer service focus and work ethic desired.
• Self-starter, with a high level of self-direction, initiative, motivation, flexibility and energy.
• Travel requirements: up to 40%. Travel includes: Training at CSC locations, client sites, regional training events, meetings and conferences.

What We Offer

• Competitive compensation and benefit programs including 401(k) with company match. Medical, dental, vision, and vacation plans are just a few of the many ways we reward our employees for their excellent performance.
• Continuous on-the-job training, mentoring, and access to LinkedIn Learning, Pluralsight, and Visual Studio.
• Opportunity to learn from experienced and talented industry professionals at a nationally recognized Top Workplace.
• Experienced management team that drives the company to be the best in the tax and license software industry.
• A global standard work environment that supports current and future technology initiatives through open design, sit-to-stand workstations, and digital interface points that enhance teamwork and collaboration. Our casual work environment also includes flexible hours as well as work-from-home and remote-work options.
• Our diversity is our strength. Our employees create an environment where everyone is valued and respected. Diverse teams give us a competitive advantage and drive innovation. We’re empowered to do what is right for each other and our customers. Though we have many diverse employees, we’re one company that encourages everyone to bring their best selves to work every day. We’re better together. Some people call this diversity and inclusion—we call it being genuine. CSC TCI is an equal opportunity employer.
  

About Us

CSC TCI, a property tax and business license compliance software company, develops market-leading state and local tax software solutions for corporations. CSC PTMS® property tax software helps minimize property taxes and expenses. CSC AppealTrack® real estate appeal management software streamlines real estate portfolio tracking. CSC LicenseHQ® helps minimize the time and expense related to license and permit compliance. Half of the Fortune 100® are CSC TCI clients.

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