Job description

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of talented tech writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.

Responsibilities

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Write easy-to-understand user interface text, online help, release notes and developer guides
• Create tutorials and code samples to help end-users use a variety of applications
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Create and maintain the information architecture
• Democratize the documentation process across the Developer Platform

Requirements

• Proven working experience in technical writing of software documentation
• Ability to deliver high-quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Comfortable handling multiple projects and self-prioritization of ad hoc requests
• Excellent written skills in English
• 3+ years of experience working directly with engineers, product managers, and other partners to help document (and define) new developer products and features.
• Experience writing all common forms of developer documentation (API reference, conceptual guides, and tutorials).
• Experience writing Markdown and HTML by hand.
• Experience working with teams and applications in at least one of the following: Go, Java, or Ruby.
• Comfortable navigating and reading source code in multiple languages.
• Experience writing code examples in pseudocode and at least one of the following: Java, React, TypeScript, or C/C++ — and the desire to gain experience with more.
• Familiarity with version control systems.
• Strong working knowledge of Microsoft Office, Postman, Jira, Confluence
• Basic familiarity with the SDLC and software development
• Experience in the financial services industry preferred
• Bachelor's degree in Computer Science, Engineering or equivalent preferred
• Ability to work independently and remotely

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