Job description

Job Summary

Must have a passion for helping people!

KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is growing quickly and we want you to join our team! KECH is an equal opportunity employer.

Responsibilities and Duties

Provide superior customer service in an emergency contact/call center environment through phone and other channels of correspondence.

• Handle questions and concerns regarding weather related emergencies with the highest degree of courtesy and professionalism.
• Communicate and provide accurate answers to resolve end-users' questions and concerns.
• Display empathy, have a passion for customer service excellence, and enjoy helping people, especially those impacted by weather related incidents.
• Use a respectful and tactful manner to effectively deal with difficult situations.
• Maintain knowledge of systems/applications/products serviced by the contact center.
• Ability to follow strict work instructions and procedures.
• Adapt to continual changes to work instructions and procedures.
• Available for a flexible schedule from 7 AM to 11 PM ET, Monday through Friday. may require some weekend work.
• Attend training as needed.
• Listen to performance feedback and integrate suggestions into your daily tasks.
• Demonstrate a strong attendance record and excellent work ethic.

Qualifications and Skills

Effective listening & comprehension skills

• Ability to closely follow instructions
• Outstanding verbal & written communication skills
• Analytical & resourceful problem-solving skills
• Proper telephone etiquette
• High level of accuracy & attention to detail
• Computer literacy, technical aptitude & familiarity with basic office software systems
• Ability to work independently & in a team setting
• Flexibility to work different shifts

Must have HS diploma.

Benefits

Closed on Federal holidays

Work from Home Requirements

• A dedicated, quiet space in your home to work.
• Broadband internet with 10M upload and 2M download speeds. No wi-fi, must have direct router connectivity

Communication method(s) used:

• Phone

Employment Length:

• 1 - 3 months
• 4 - 6 months
• Varies

Work Remotely

• Yes

Job Types: Full-time, Temporary

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Applicant must be able to pass a stringent credit and background check to obtain a government clearance.

Education:

• High school or equivalent (Required)

Work Location: Remote

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