Do you enjoy planning and helping others? As a Ticketing and Admissions Agent, you will help guests determine what items and add-ons will make their day Hersheypark HappyⓇ. Ticketing and Admissions Agents sell tickets, season passes, add-ons, and more, right outside our front gate in our new ChocolatetownⓇ area. Throughout the day, Ticketing and Admissions Agents may sell items, assist guests with troubleshooting ticket issues, answer questions, scan guests into the Park at our front gate, help manage lines, and more!

This part-time seasonal position is responsible for providing our guests with exceptional guest service, following proper uniform and appearance standards, maintaining the cleanliness of your work environment, and completing specific job duties. This position will work at the following locations at HersheyparkⓇ: Ticketing, HPGO Plus, and Front Gate. This position is a high guest contact position and requires candidates to be comfortable with cash handling.

Job Functions:

• Sell and redeem various Park admission ticket options, season passes, and add-on items
• Upsell Park programs and track inventory items
• Provide support and resolve guest inquiries and log guest feedback
• Learn to operate and use a computer-based ticketing program to ensure guests are assisted in a friendly and efficient manner
• Assist Guests with redemption of park resolution items
• Comfortable handing money, including making change, as well as completing cashless transactions
• Adhere to department policy on cash handling and reporting
• Communicate and work with other departments effectively to ensure the best possible experience for our guests
• Learn operational standards for the Guest Experience Department
• Support Will Call distribution by filling and location item
• Process and mail advance ticket orders
• Adhere to operational standards for the Guest Experience Department
• Assist in other areas of the Guest Experience Department as needed, including the Front Gate

Basic Qualifications:

• Must be 16 years of age or older on the date of applying
• Must be able to speak and read the English language
• Must have reliable transportation to and from work for your scheduled shifts

Additional Qualifications:

• Must work well with other employees and be able to interact with our guests
• Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
• Must have the ability to safeguard confidential information

Working Conditions:

• Must be able to work 3 days per week throughout the peak season to include a rotation of mornings, evenings, weekends, and holidays
• Employees are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors.
• Physical requirements include finger dexterity, standing, sitting, walking, bending, and reaching
• This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer