ITK implements Unit4 ERP software for non-profit organizations with compelling missions of global impact, having to manage resources, partnerships, and donors across public, private, and philanthropic sectors.

Job Summary

Incumbent for the Implementation Consultant will be expected to have close familiarity with at least one of the following workstreams as they relate to a non-profit organization: Finance, Procurement, Budgeting, HR, Payroll. The close familiarity with more than one workstream is preferable.

The Consultant will fill a critical role as a technical super-user and assist with the design, configuration, testing, deployment of the software and documenting the software development life cycle as well as end-user documentation.

Job Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Assist in solution build and configuration of the individual Unit4 ERP software modules
• Prepare the procedures for users to follow during testing, document test results
• Provide support to end-users and super-users after go-live
• Develop end-user training guides and training materials
• Assist with developing data migration strategy and conduct system integration from legacy systems
• Update Business Requirement-Solution Documents based on the current state of the implementation, documenting “As Is” and “To Be” business processes to identify best practices and provide recommendation to customer’s specific operational needs
• Act as the primary functional resource for report writing, gathering/documenting functional requirements into specification documents, and providing effective communication channel between customer and technical consultants and other implementation team members
• Ensure the customer support systems are administered efficiently, escalating issues in an appropriate and timely manner both internally and with the ERP platform vendor
• Assist in maintaining the project plan, including timelines, task breakdown structure and competing priorities for the organization’s information needs
• Maintain issue log for the project

Job Specifications/Qualifications

Candidates for this position should have the following education/experience and demonstrate mastery of the following knowledge, skills, and abilities:

Education/Experience

• Bachelor’s degree with required minimum 3-5 years in systems implementation or related experience within a non-profit organization
• Knowledge of Unit4 ERP is preferred
• Knowledge (experience with) of at least one ERP platform that is used by a non-profit organization is required
• Ideal candidate should have four (4) to six (6) years of experience working in a fast-paced environment.
• Experience working with SQL/Relational Databases or equivalent is preferred

Knowledge, Skills, and Abilities

• Demonstrated ability to learn and be trainable on the new software
• Demonstrated ability to manage technical (software) issues and bring to resolution
• Demonstrated ability to manage cross functional team without direct reporting structure
• Must possess ability to implement process improvement ideas
• Must be able to manage project tasks and issues efficiently and independently
• Demonstrated experience with Microsoft Office (Outlook, Word, Excel, Access and Power Point) Web-based research and information collection skills
• Good command of the English language. Good verbal and written communication skills. Ability to proofread, edit and prepare routine written communication. Ability to respond in a clear and concise manner to requests and questions
• Strong organization, planning, and problem-solving skills
• Strong self-management skills. Ability to set well-defined and realistic goals; monitor progress and achieve results; manage own time and deal with stress effectively; manage multiple tasks and projects.
• Ability to plan work in accordance with general direction.
• Strong results orientation, i.e., the ability to work at a fast pace and meet critical deadlines
• Attention to detail and accuracy. Thorough when performing work and conscientious about attending to detail.
• Commitment to the delivery of excellent customer service; work and communicate with end-users to satisfy their expectations. Committed to quality service.
• Ability to control confidential information with absolute discretion.
• Team player, sense of humor, and excellent interpersonal communication skills.
• Maintaining a positive, can-do attitude.
• Interact well with others.
• Tolerant of some ambiguity; work well under pressure; assertive; and well organized.

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