User Engagement Specialist
Full Time
Chapel Hill, NC 27599
Posted
Job description
Posting Information
Department
Renaissance Computing Inst-637100
Career Area
Public Relations/Communications/Marketing
Posting Open Date
08/29/2022
Application Deadline
09/12/2022
Open Until Filled
No
Position Type
Permanent Staff (EHRA NF)
Working Title
User Engagement Specialist
Appointment Type
EHRA Non-Faculty
Position Number
20048598
Vacancy ID
NF0006240
Full Time/Part Time
Full-Time Permanent
FTE
1
Hours per week
40
Position Location
North Carolina, US
Hiring Range
$75,000-85,000
Proposed Start Date
09/26/2022
Position Information
Primary Purpose of Organizational Unit
Are you ready to go beyond the state of the art?
At the Renaissance Computing Institute (RENCI), we use data, creativity, and inclusive teaming to revitalize how science is done. Fostering data science expertise and creating cyberinfrastructure isn’t just about solving known problems – it’s about expanding human potential by unlocking data.
We need innovators, builders, strategists, technologists, architects, and creative thinkers across all domains to drive this work forward. When you join our team, you’ll:
We know that diversity of people and ideas is a cornerstone of innovation, and we work to ensure our culture reflects that knowledge. We provide the tools you need to do your job effectively; we offer flexibility so you can be the most productive version of you; and we encourage thoughtful and challenging discourse.
Join our research institute at the University of North Carolina at Chapel Hill today and help us spark a scientific renaissance across the Research Triangle Park, North Carolina, and beyond.
At the Renaissance Computing Institute (RENCI), we use data, creativity, and inclusive teaming to revitalize how science is done. Fostering data science expertise and creating cyberinfrastructure isn’t just about solving known problems – it’s about expanding human potential by unlocking data.
We need innovators, builders, strategists, technologists, architects, and creative thinkers across all domains to drive this work forward. When you join our team, you’ll:
- Spend your time solving the interesting and unique problems of research and development.
- Shape your future through experimentation and unfettered access to premier education and research.
- Make connections to people and projects that ignite your passion.
We know that diversity of people and ideas is a cornerstone of innovation, and we work to ensure our culture reflects that knowledge. We provide the tools you need to do your job effectively; we offer flexibility so you can be the most productive version of you; and we encourage thoughtful and challenging discourse.
Join our research institute at the University of North Carolina at Chapel Hill today and help us spark a scientific renaissance across the Research Triangle Park, North Carolina, and beyond.
Position Summary
The User Engagement Specialist will work with multidisciplinary teams of researchers, designers, developers, and project managers, among others. Teams will look to this person to combine the needs of users with the complexities of growing and interconnected data science ecosystems in order to educate users on effectively utilizing those ecosystems for their research. The person hired for this position will primarily work with RENCI’s growing national portfolio of grant-funded projects on various cloud-based ecosystems providing tools, applications, and workflows that enable researchers to find, access, share, store, and compute on large scale datasets in secure workspaces. This position is critical to the successful expansion and ongoing education of user bases for these complex data science research ecosystems.
This position’s primary responsibilities include: (1) Develop and analyze a variety of training and instructional activities such as presentations, tutorials, documentation, videos, and short courses to support the education of users working in cloud computing ecosystems; (2) develop and analyze outreach initiatives that extend RENCI’s cloud computing and data science research; and (3) provide key stakeholders with data-driven recommendations for adapting to changing user situations, needs, or requirements.
This position’s primary responsibilities include: (1) Develop and analyze a variety of training and instructional activities such as presentations, tutorials, documentation, videos, and short courses to support the education of users working in cloud computing ecosystems; (2) develop and analyze outreach initiatives that extend RENCI’s cloud computing and data science research; and (3) provide key stakeholders with data-driven recommendations for adapting to changing user situations, needs, or requirements.
Minimum Education and Experience Requirements
Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities related to consulting or developing course content, curriculum, instructional technique/technology, distance education design, development or implementation, will accept a relevant Bachelor’s degree (or foreign degree equivalent) and 3 or more years of relevant experience in substitution.
Required Qualifications, Competencies, and Experience
- Must thrive in a dynamic, fast-paced environment, have a passion for education, and be consultative.
- Demonstrated experience in learning design, training/education, curriculum development and/or instructional design, including development of courses and/or documentation released on online learning platforms.
- Must have technology acumen, preferably experience in training or support roles, but minimally an understanding of cloud technologies and distributed computing; an understanding of data ingest, data management, and data analysis; and the ability to relate to IT role functions.
- Demonstrated ability to communicate effectively to both lay and technical audiences about the functionality and technical specifications of a technical product (via email, web content and videos, presentations, and other written and visual materials).
- Exceptional writing, grammar, punctuation, editing and proofreading skills. Writing is a primary responsibility for this position.
- Demonstrated experience with attention to detail, meticulous record-keeping, and ability to manage shifting priorities.
- Demonstrated ability to be self-directed, set priorities appropriately, and organize workload effectively.
- Demonstrated ability to work cross-functionally with multiple teams and stakeholders.
- Excellent customer or community engagement skills.
- Proficient with standard graphic design tools such as Photoshop, Illustrator, InDesign, Acrobat.
- Strong experience in instructional design/documentation and communication metrics and measurements.
Preferred Qualifications, Competencies, and Experience
- 7 or more years of experience in learning design, training/education, curriculum development, product management, and/or instructional design, including development of courses and/or documentation released on online learning platforms.
- Applied knowledge of community outreach techniques.
- Knowledgebase and/or CRM management experience.
- Experience with content creation, user experience design, SEO/keywords and HTML.
- Knowledge of user-centered service principles, consumer behavior, and interactions.
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.