Simply Put, A Great Place to Work

Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country – creating spaces and providing connections in ways that make a difference.

We pride ourselves on being nimble enough to remain responsive to client needs, yet large enough to offer exceptional bench strength. As a member of our team, you’ll have an opportunity to draw from those resources when you need them, and likewise, contribute your expertise when you have something to share.

At Benesch, we are looking for candidates with varied backgrounds and worldviews. Diverse ideas come from diverse people, and we are committed to offering an inclusive work environment where everyone feels valued and respected.

Benesch is a great company to work for! Our comprehensive benefits package includes paid over-time, exceptional retirement fund contributions, flexible schedules, wellness incentives, and all-around great people to work with. Take your career to the next level by applying today.

Statistics show that women and underrepresented groups are less likely to apply for a position if they don’t meet 100% of the qualifications. If this statement resonates with you – don’t be so hard on yourself. Apply for the job!

User Support Specialist – Chicago, IL

We have a career opportunity for an IT Specialist with experience in hardware support, onboarding setup and distribution. This position will also support offboarding needs and computer inventory management. This person will play a key role managing the day-to-day operations of providing hardware and onboarding support to our 20+ locations throughout the US in coordination with the MIS Team. Additional functions with End User Support and Help Desk support will also be performed.

The Impact You Will Have:

• Support the day-to-day IT/MIS areas within User Support services, including special projects as assigned
• Staff the Help Desk, addressing user questions and issues regarding computer/equipment issues, file restores, MS Office products, accessibility, and more, escalating complex infrastructure and software program issues as needed to the Program Support and Infrastructure teams
• Maintain series of loaner laptops in every Benesch office for staff in the event of failure
• Partner with the Program Support team in ensuring the proper tracking of licenses and alerting them of potential needs for firmwide updates, hot fixes, and patches
• Assist in the installation of Multi Factor Authentication (MFA) on user computers
• Any other duty assigned by the MIS User Support Manager, MIS Director and/or CPIO

What You Will Need:

• B.S. Degree from accredited university/college
• Minimum of two years experience with hardware and software support
• Tier 1 help desk support preferred