Job description
Job Title: Global Functions Technology - UX Researcher - Officer
As a bank with a brain and a soul, Citi creates economic value that is systemically accountable and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.
Global Functions Technology (GFT) is a diverse organization comprised of more than 15,000 talented professionals with some of the brightest minds – all working collectively to realize Citi’s Vision of growth and economic progress. As a group, we partner with the Finance, Risk, Compliance, and Human Resources teams to drive the delivery of innovative technology solutions using common data, data assessment, and platforms. Our technology operates in real-time environments, capturing and managing market, transaction, and accounting data, as well as the data from millions of customers daily. Our solutions cover all products and geographies in which Citi does business. We are the backbone for reporting across the bank, satisfying our regulatory obligations, enabling our businesses to be nimbler and helping to safeguard customer assets through highly effective controls.
GFT is accountable for providing and delivering end-to-end design, application development and advocates infrastructure management to the Global Functions across Citi’s lines of business and regions. As part of Citi’s broad transformation strategy, GFT is presently undergoing a large-scale, multi-year Agile transformation throughout our 16k-person organization. Along with that transformation, we will need proven, sound, and solid software engineers, agile practitioners, and technical team managers to drive the success of our nascent agile teams.
Who You will Work With
As part of a modernized financial technology company, our Engineers are hyper-focused on disrupting the market through bringing to life the art of the possible for our business. We have passion for building strategies, designing solutions, and creating innovative products to help our business solve their most complex and interesting problems. To accomplish this, we surround our technologists with interesting challenges, emerging technologies and with an immersive, innovative culture. The breadth in capabilities assures that Citi can support teams with an enterprise level forward-thinking vision. Put simply, we collaboratively design, build, and implement business strategies and solutions to help solve complex problems to drive business value.
The Role
The role of UX Researcher materially drives the UX design of digital products and systems across all stages of the agile software delivery lifecycle. This role will collaborate with product and business stakeholders to spell out detailed user journeys and flows, while also serving as a central point of contact for our UX Designers distributed across our scrum teams.
Page BreakResponsibilities
Participate in meetings with users, clients, product sponsors and technology to understand project requirements and use cases.
Work closely with stakeholders, business analysts, and product owners/managers to create detailed user flows and journeys.
Apply a formalised process/approach (e.g., design thinking) to ensure high quality results.
Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite.
Apply a positive and constructive attitude to all feedback.
Adhere to design standards and best practices.
Work closely with UX Designers to ensure they have the details they need to generate detailed UX designs.
Keep up to date with the latest UX practices, innovations, and tools.
Ensure all designs comply with ADA/WCAG standards for accessibility.
Deliver on time, escalating where timelines cannot be met.
Help to support new UX starters in the team.
Participate in the wider UX community of practice.
Required Skills, Experience and Competencies
Bachelors Degree or equivalent work experience
0-2+ years UX Research experience
0-2+ years experience and ability to conduct workshops relating to UX Research both in-person & remote
Skilled in professional design tools, such as: Figma, Sketch, AdobeXD, InVision.
Strong attention to detail & analytical skills
Excellent written and oral communication skills
Desirable Skills, Experience and Competencies
HTML/CSS Development Skills
Knowledge of banking or finance
Experience working with Design Systems
Our obligation to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote people based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We will enable growth and progress collectively.
About Citi
Citi is a preeminent banking partner for institutions with cross-border needs, a global pioneer in wealth management and a valued personal bank in its home market of the United States. Citi does business in more than 160 countries and jurisdictions, providing corporations, governments, investors, institutions, and people with a broad range of financial products and services.
Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi
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Job Family Group:
Technology-
Job Family:
Applications Development-
Time Type:
Full time-
Primary Location:
Tampa Florida United States-
Primary Location Salary Range:
$74,050.00 - $103,320.00-
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
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