Job description

THIS IS SEASONAL FULL-TIME POSITION WITH PART-TIME HOURS NOV-APR.

About Us: Castle Farms is a stone, castle-like venue in Charlevoix, MI with over 100 years of history, providing an elegant and refreshing atmosphere for weddings and events. Castle Farms also offers historic tours to view the elegant gardens, architectural details of the stone buildings, and collections ranging from royal family memorabilia to pieces from the World War II time period. 1918 Cellars Tasting Room & Bistro operates in a quaint, rustic room at Castle Farms serving wine, seasonal lunch menus, and local food/beverage products.

Job Summary:

Venue Coordinators are assigned clients two months out from the event date, becoming those clients’ main contact at Castle Farms through their event day. For wedding couples, you must answer questions related to the venue and their vendors’ service here, give recommendations on their unique room layout based on what they have at their wedding and how our venue is laid out, receive information in the Set-Up Packet on their ceremony and timeline plans and use that to run rehearsal the day prior and keep everything moving the day of their wedding for a timely ceremony start and smooth reception. Coordinators often leave around dinner time when the Assistant Venue Coordinator takes over for the remainder of the evening, though Venue Coordinators will occasionally need to close down their own wedding or event. Coordinators will work with anywhere between 4 to 20 clients at a time depending on the season.

Job Duties:

• Communicate with clients via phone, email, and meetings
• Accurately log all communication with clients in our Client database
• Process payments via credit card and check in our Client database
• Send and Receive Set-Up Packets, reviewing information in detail
• Run rehearsals the day prior to the wedding
• Coordinate weddings and occasionally corporate events
• Present information to all departments concerning upcoming events during weekly meetings
• Cross-train in alternate departments to assist on an as-needed basis
• Assist with office organization and updating documents annually
• Assist in planning Castle Sponsored Events as assigned (i.e. Grand Wedding Expo, Story Times, Holiday Events)
• Communicate event details to Events Director prior to event
• Perform other duties as assigned

Education and/or Experience:

• High School Diploma or General Education Degree (GED), required
• Prior experience (1 year) in weddings or events industry, preferred
• Prior experience (1 year) in customer service, preferred

Job Competencies:

• Attention to detail
• Quick thinker and problem solver
• Works well under pressure
• Supportive and motivated team player
• Demonstrates initiative
• Communication skills when interacting with clients and coworkers
• Strong organizational skills
• Great at multitasking
• Working knowledge of Client database software
• Most importantly – a positive attitude!

Working Conditions:

Shared office space with other Venue Coordinators and Sales Team. Desk, phone, computer, cabinet space provided to each Venue Coordinator. Office days usually comprise of desk work while event days will involve indoor/outdoor environments and you will be on your feet for much of the 10-12 hour shift.

Benefits:

• Employees receive discounts on meals and wine from 1918 Cellars as well as discounts on products in our Castle Gift Shop

Schedule:

• 6-8 hour shifts on weekdays, 8-12 hour shifts on weekends
• 40 hours per week May through October, between 20-30 hours per week November through April
• Occasional holidays (excluding Easter, Thanksgiving, and Christmas)

Experience:

• Wedding or event experience: 1 year (Preferred)
• Customer service experience: 1 year (Preferred)

Work Remotely:

• No

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• Day shift
• Holidays
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Wedding/Event: 1 year (Preferred)

Work Location: One location

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