Job description

Job Title
Verizon Customer Care Representative

Do you enjoy helping others? Do you want to have fun in a fast-paced environment with a robust culture of performance, integrity, collaboration, innovation, and celebration?

Victra is Verizon's trusted business partner and the largest premium retailer in the United States. As a Verizon Customer Care Representative, you will be a problem solver, troubleshooter, billing expert, and more. Are you positive, professional, organized, and accountable with a focus on solving problems and doing whatever it takes to make a difference with every guest every time? If you can establish rapport with all kinds of people, listen attentively, and identify the most important issues, while providing solutions – this is the opportunity for you!

YOUR FOCUS (Responsibilities):

When you join Victra as a Verizon Customer Care Representative, you will provide solutions by listening carefully to guests with patience, courtesy, and at times empathy. Connecting with guests, discovering concerns and opportunities, recommending solutions, and closing out calls with guests being 100% satisfied are key competencies of this role. Building relationships on trust through world-class customer experiences by:

• Resolving customer concerns related to general issues, billing, and/or account issues
• Proficiency with technology and the ability to apply it to solve problems (basic computer operations).
• Demonstrating self-discipline, time management skills, resourcefulness, accountability, and the ability to work collaboratively with leaders and on a team

This is not a comprehensive list of duties or functions and may not necessarily comprise all the "essential functions" for purposes of the ADA.

YOUR BACKGROUND (Requirements):

Your background in customer service environment plays a meaningful role to this position. We are also looking for the Customer Care Representative to bring the following:

• High School diploma or GED required
• 3 months of customer service experience
• Ability to communicate with customers to build relationships
• Ability to be a team player

PHYSICAL REQUIREMENTS

• Ability to lift up to 10 pounds
• Ability to bend, squat and stretch for purposes of inventory and stocking
• Requirement to stand for long periods of time to provide the best customer service
• (Unless accommodations are required/requested for an employee under the ADA)

Travel

N/A

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Greenville, NC 27834: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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