Job description

We are looking for a customer-oriented service representative that will act as a liaison, provide product/service information and resolve any emerging problems that our customers might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming calls on multiple phone lines
• Handling some cash transactions
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools provided
• Keep electronic records of client interactions, create client/patient accounts, and file documents electronically
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Work a maximum of 3 hours on a Sunday (Rotating Schedule)

Skills Needed

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Bilingual (Preferred but not required)
• High school degree

Job Type: Full-time

Pay: $10.00 - $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All staff members are required to wear a mask when inside the building. Curbside and Medical Drop-Off services are available. Exam rooms are disinfected between each appointment.

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Fort Worth, TX 76132: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any animal fears?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: One location

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