Job description

POSITION SUMMARY

**Preferred candidates will live within 100-mile radius of Jackson, TN**

The Clinical Administration Specialist will be a part of a new team of therapy specialists. This team will conduct virtual PAP set ups and positively coach patients into consistent, effective use of the therapy. The position will also assist in scheduling virtual set ups as needed. This person must deliver exceptional customer service, and maintain polite, helpful, and professional interactions in all situations.

This position is a work-from-home position that reports directly to the Manager of Clinical Administration. These job responsibilities will be performed during the normal business hours of the Company (generally M-F, 8-5PM).

EXPERIENCE & EDUCATION

High school diploma or equivalent. Customer service experience required. Relevant healthcare or medical billing experience preferred. May be required to obtain additional training or licenses or certifications, depending upon job assignments. Position requires acceptable drug screen and background investigation; additional routine or random screening may be performed as deemed necessary by the Company.

SKILLS & ABILITIES

Commitment to service excellence and superior performance. Solid verbal and written skills. Proper phone and email etiquette. Manage time effectively. Able to multi-task and complete all assigned tasks at quality levels and within deadlines. Organized and structured in carrying out responsibilities. Professionally postured in both behavior and physical appearance. Strong interpersonal and communication skills; respectful and polite in all interactions. Efficient use of technology and software.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Achieve operational, financial, and cultural performance results as defined by the Company.

· Positively contribute to the overall patient experience, with extensive focus on the Company’s virtual PAP scheduling and set ups:

o Set ups and Scheduling

§ Work to achieve Company goals, as well as individual goals defined by the Manager of Clinical Administration.

o Patient complaints

§ Reduce or eliminate patient complaints resulting from CROP processes.

§ Communicate complaints to the Manager of clinical Administration.

· Develop an acumen for populating reports in the Company’s patient management software and using those reports to monitor and contact patients with a goal of encouraging usage and replenishment.

· Create a favorable experience for every single patient, retaining patients as long-term and/or repeat customers.

· Encourage high levels of equipment usage compliance for equipment where monitoring is an option through utilization of Patient Management Software reports.

· Grow Company patient base through utilization of patient management software reports.

· Ensure patients are enrolled timely in programs that allow the Company to monitor patients in the home regarding equipment usage, benefit, and progress.

o Utilize existing patient management software to directly contact patients, such as Resupply calling, to ensure successful outcomes of those call programs.

· Obtain strong and measurable consistency in the following categories:

o Virtual set ups

o Virtual scheduling

o patient equipment utilization

o related patient interactions, and patient education

o replenishment of accessories to established patients

· Build strong relationships with peers and supervisors to help collaboratively achieve the desired outcomes.

· Develop and maintain working knowledge of products and services offered by the company.

· Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors.

· Responsible to perform other duties as assigned by management

This job description is not intended to be a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Application Question(s):

• Do you live within 100 miles of Jackson, TN?

Education:

• High school or equivalent (Required)

Experience:

• customer service: 2 years (Preferred)

Work Location: Remote

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.