OVG Facilities has an exciting opening for a VP of Events & Operations for the new Enmarket Arena that opened in February 2022. Enmarket Arena boasts a 9,500-seat arena with luxury suites, club seating, and first-rate food and beverage. Enmarket Arena bolsters entertainment in Southeast Georgia by hosting must-see national touring concerts, family shows, comedians, and more. The venue is also set to expand sports in the region by introducing the tenant ECHL hockey team, Savannah Ghost Pirates, along with presenting professional, collegiate and amateur sporting events.

Overview

Reporting directly to the General Manager, the VP of Events & Operations is responsible for the overall oversight of Enmarket Arena guest experience which includes, operations and events sectors. Providing overall administrative planning, direction, and policies to staff, assuring the highest quality service program to assure the booking/rebooking of events.

Responsibilities

• Manages the performance, service and interaction of all employees within events and operations departments.
• Ensures the highest levels of service by identifying and communicating solutions to service challenges and opportunities to arena management and leadership.
• Creates and drives recognition and appreciation initiatives for event staff to ensure consistency in services and venue knowledge across all levels of the venue.
• Oversees the operations department and the overall operation and maintenance of the facility and all systems. This includes HVAC, sound, lighting, ice making, fire protection, life safety, workplace safety, communications, scoreboard, custodial services, changeover etc.
• Responsible for Health & Safety compliance.
• Ensure successful event coordination activities. Plan, organize and assign all day-to-day work assignments for the guest experience department personnel including Event Manager and parking manager.
• Responsible for all summaries of events produced by the Event Services Department.
• Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility and corporation.
• Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Attend department head meetings and staff meetings. Develop and maintain a harmonious working relationship with all of the other departments.
• Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility. Authorize the requisition of equipment and supplies within budget guidelines.
• Know and ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed. Develop a program to train all employees on fire/life safety and emergency procedures.
• Investigate, analyze and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and policy changes.
• Assist in the preparation and negotiation of service agreements for event services security, event staffing, parking personnel and other agreements as needed. Review contracts for compliance with event and/or government specifications and suitability for occupancy.
• Develop and implement emergency procedures, and safety and risk management policies.
• Make immediate decisions and communicate with all users of the facility in an emergency situation
• Serves as liaison for all facility clients to ensure highest level of customer service for all external service providers.
• Develop and maintain a harmonious working relationship with all of the other departments.
• Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility and/or to improve the efficiency and safety of operations, in compliance with the organization.
• Acts as liaison with City Services for numerous facility related functions (City Codes, Parking, Licenses, permits, etc.).
• Responsible for all summaries of events produced by the Event Services Department.
• Assist in the preparation of the annual operating budget for the guest experience, events and operation departments.
• Work with necessary departments to develop and implement emergency procedures, and safety and risk management policies.
• Must be able to work in a fast-paced environment.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.

Nonessential Job Functions:

• Other duties and responsibilities as assigned.

• Bachelor’s/Technical degree from an accredited college/university/school required.
• Minimum of ten (10) years’ experience in event and operations management supervisory position
• Must be able to work flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.
• Knowledge of budget preparation and control.
• Proficient knowledge of Windows and Microsoft Office software
• Knowledge in AutoCAD preferred
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations.
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast-paced high pressure environment with strong attention to detail and organization
• Ability to work independently and as part of a team
• Occasional travel may be require
• Required Education: 4 Year Degree

EEO Statement:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

DEI Statement:

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Updated Vaccination Statement as of 3/17/2022:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.