Job description

The Web Specialist is primarily responsible for updating and maintaining websites, supporting the content management systems (CMS) for the university, and resolving issues. The Web Specialist participates in all aspects of website design and development as well as training and go-live support. This position works directly with management and other team members on a variety of projects to help the Marketing and Communications team meet short- and long-term goals.

Responsibilities:

• Works with the online service request queues and interdepartmental service requests to triage and resolve customer website change requests and incidents to departmental standards.
• Build subsites and manage migration of content project while teaming with other functional areas to manage the resolution of web requests that involve multiple areas of technical expertise.
• Participates in aspects of the website development and implementation as needed to support site launches, application go-lives and upgrades. Participates in quality assurance process for all site launches.
• If needed, performs on-call (off hours) duties, which include but are not limited to the monitoring of email, participating in group calls, and liaising with other team members for the timely resolution of high priority issues.
• Consistently checks completed work requests for accuracy and quality.
• Maintains a level of technical proficiency to satisfactorily perform functions associated with the position, particularly with WordPress content management software.
• Work with the Marketing and Communications team to design and implement web content strategy.
• Generate and implement web strategies to achieve the universities goals and fulfill university priorities.
• Stay current on website communication best practices including use of analytics and metric reporting.
• Collaborate with web vendors that manage the back-end and hosted solutions.

Qualifications:

• Bachelors degree in related field
• At least 1-year experience in web editing, web development, CMS, and web design.
• At least 1-year experience providing application support and professional services in a higher education specialty, business, education or relevant field.
• Recent and progressive work experience in web communication and technology, including the use of content management systems to align web content with brand guidelines and accessibility requirements.
• Ability to work with others in a multi-functional team.
• Attention to detail, patience, and a positive, customer-centric attitude are all also required.
• Strong verbal and written communications and interpersonal skills. Able to clearly communicate technical issues, balancing interpersonal communications and relationship building skills with technical acumen.
• Demonstrated ability and enthusiasm to develop proficiency with unfamiliar tool sets.
• Demonstrated ability to manage multiple projects of various size and complexity within a team-based work environment, utilizing a high level of collaboration, facilitation and problem-solving skills to achieve department goals.
• Familiarity with design principles and able to create functional and aesthetically pleasing web designs within a CMS.
• Knowledge of web content management, architecture, and design best practices
• Experience with Google analytics or other website metrics reporting tools.
• Experience with search engine optimization (SEO) and demonstrated results in applying SEO principles.
• Knowledge of and experience with office productivity tools.

Preferred Qualifications:

• Experience with HTML.
• Experience providing technology orientation, training, and workshops.
• Experience working in a higher education environment.

Please provide resume and letter of interest.

Job Type: Full-time

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