OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to more than 600 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have a fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We, partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 700 diverse professionals, working remotely across 40+ states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Application Analyst supports the mission of OCHIN by configuring and supporting clinical applications within the Epic electronic health record (EHR) software for our member clinics. This role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for patient providers and clinics, and usage of Epic front desk applications and related ancillary services, with a focus on quality outcomes for our member organizations.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Essential Duties:

• Perform routine build and configuration in Epic and related products.
• Act as Level 2 technical support for many ancillary integrated products. This entails:
  • Collecting and resolving issues
  • Coordinating with Help Desk on JIRA resolution
  • Helping the product owner to put together agendas for vendor calls
  • Representing OCHIN on vendor calls from a technical perspective
• Operate alongside the Member Care Team framework, being a key contributor to the overall goals of the team support model.
• Serve as an internal advisor to other analysts as the lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues.
• Discuss and provide workflow solutions and ensure understanding of the system through hands-on training.
• Document build specifications, team processes, and complex clinic workflows.
• QA complex builds Service Update (SU) modifications and other work orders.
• Collaborate with members from other OCHIN teams to address integration issues.
• Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed.
• Lead trainings and workgroups for members.

• Mentor, coach, and train less experienced analysts.
• Develop and share workflow best practices.
• Travel to support off-site software installations as needed.

• Assist Project Managers in identifying system capabilities.
• Build, design, test, and document the functionality of new system features.
• Provide process improvements within your application or team.
• Other duties as assigned.

Qualifications:

• Bachelor’s Degree preferred or a combination of college education and 5-7 years of relevant experience.
• Minimum of 3 years of experience in a similar or relevant role; one EPIC certification may be substituted for one year of this requirement.
• Experience with Welcome build and workflows required
• Work history in Healthcare IT is required.
• Preference will be given to candidates with Cadence/Prelude Certification
• Experience with Acute Care and Questionnaire build would be a plus
• Intermediate proficiency in Microsoft Excel.

Work Location and Travel Requirements

• This position is 100% remote. Work from home requirements are:
  • Ability to work independently and efficiently from a home office environment
  • High-Speed Internet Service
  • It is a requirement that employees work in a distraction-free workplace
  • Travel may be required based on business requirements for OCHIN

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

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