Company Name: Kroger Specialty Pharmacy
Position Type: Employee
FLSA Status: Non-Exempt

Perform duties to process incoming referral documentation and patient and prescriber registration to initiate patient intake process, where accuracy and efficiency are critical to customer satisfaction, and ongoing quality of service, working within the limits of prescribed routines. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

• Receive, identify and compile documents received through fax server for processing
• Gather and review documentation related to patient and prescriber demographics to determine completeness
• Contact referral source via phone to obtain any missing information required for entry to computer system while building on lasting, mutually beneficial business relationships
• Assign and label documentation to the appropriate patient chart and ensure the accuracy and completeness of data entered to computer system during the referral workflow
• Contact patients to initiate an enduring business relationship with the pharmacy through exemplary customer service and ensuring patient satisfaction, and to provide and obtain required information
• Ensure that all workflow is processed in compliance with regulatory requirements and pharmacy operating policies and procedures
• Provide administrative patient care support as assigned and assist in the training of new associates in the processing of referral workflow or other administrative processes
• Document case activity, communications and correspondence in computer system to ensure completeness and accuracy of patient contact records
• Ensure that work activities are conducted in compliance with regulatory requirements and the organization's defined standards and procedures, and in a manner that provides the best available level of service and quality
• Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements
• Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
• Perform other related duties as assigned
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

• High School Diploma or GED
• Consistent, acute attention to detail resulting in superior accuracy
• Exemplary customer service and customer relationship building skills
• Demonstrated organizational skills
• Demonstrated understanding of healthcare protocols for privacy
• Excellent Microsoft Office software skills, including Excel and Outlook in Windows format with demonstrated adaptability to internal systems
• Pharmacy Technician License may be required in certain jurisdictions

Desired Previous Experience/Education

• Pharmacy Technician Certification
• Any specialized training in computer data entry and customer service
• Ability to communicate with patients in a language other than English

Education Level: High School Diploma/ GED Required
Required Certifications/Licenses: None
Position Type: Full-Time
Shift(s): [[mfield4]]
Regions: Any

States: Florida
Keywords: Data Entry, Customer Service, Remote, Call Center, Entry Level

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: FL || Lake Mary || 3200 Lake Emma Drive || 32746 || Kroger Specialty Pharmacy || None || Specialty Pharmacy; Customer Service || Employee || Non-Exempt || Full-Time || None