Summary/Objective This position will assist administrative duties as well as customer service and human resources responsibilities as needed.

Essential Functions

Administrative Duties

• Order supplies for PBS - office janitorial, etc.
• Oversee cleaning staff - scheduling and sending hours to payroll
• Scanning and filling receivers and pick lists
• Assist with attaining and charting show prizes
• Distribute and collect safety quizzes
• Monthly fire extinguisher inspections and quarterly first aid kit inspections
• Maintain files for President, PBS Consumption, Resumes, Credit for Samples, etc.
• Process and distribute all outgoing and incoming mail
• Coordinate office lunches and meeting breakfasts/treats as necessary
• Assist with monthly meeting agenda
• Order flowers, cakes, purchase cards, etc. as needed for funerals and other events
• Order PBS clothing for employees
• Assist with the show room/sample room as required
• Other duties as assigned

Human Resources Duties:

• Maintain confidentiality
• Assist the HR Manager with new hires for PBS including scheduling pre-employment drug tests, copying and scanning IDs, first day paperwork, new hire safety training, etc.
• Other duties as directed by Human Resources

Customer Service Duties

• Help add and maintain system files for items, customers and vendors.
• Other data entry projects as requested

• Enter and Confirm orders in a timely and accurate manner.
• May authorize credit to the customer based on damaged products etc.
• Works with dispatch to assist the customer with delivery issues
• Answer customer inquiries
• Follows up with customer on requested information and their order status in a timely manner.
• Is available to be in the phone loop to answer incoming customer calls when needed
• Keeps current on promotional sales item, new products etc.
• Refers customers to other employees for technical assistance
• Builds rapport with customers by providing outstanding customer service
• Assists team members with the departmental workload and contributes to a team environment.
• Other duties as assigned

Competencies

• Positive and professional customer service skills.
• Organization and tidiness are essential.
• Ability to meet deadlines in a timely manner.
• Have professional and courteous phone skills at all times.
• Ability to work in an efficient manner.
• Ability to communicate effectively with all members of the company to ensure proper exchange of information.
• Must have excellent organizational skills.
• Must have Basic Math skills.
• Must be able utilize Microsoft Office Products.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

Works indoors. Extended periods of sitting at desk and working on a computer.

Physical Demands

Key:

N=Not Present: activity or condition does not exist

O=Occasionally: indicates that an activity or condition exists up to 1/3 of the time

F=Frequently: indicates that an activity or condition exists up to 1/3 to 2/3 of the time

C=Constantly: indicates that an activity or condition exists 2/3 or more of the time

Sit/drive F Hands (both):

Stand F Grasp F

Walk F Pincher Grip F

Bend O Reach F

Squat O Twist (wrist) F

Twist/pivot F Push/Pull w/hands F

Climb N Wrist flexion/extension F

Work overhead N Feet (repetitive movements as in

Work shoulder level F operating foot controls) N

• Must be able to lift up to 30#

Position Type/Expected Hours of Work This is a full-time position. Hours of work are Monday through Friday from 8:00am to 4:30pm.

Travel

No travel is required

Required Education and Experience

• High School Diploma
• Basic Math Skills
• Excellent interpersonal skills on the phone and in person
• Strong organizational skills
• Typing speed of 40 WPM
• Proficient at Microsoft Office programs
• Data entry accuracy

Other Duties

Duties, responsibilities, and activities may change at any time with or without notice.