Job description

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our IT and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

As an Implemented Solutions Analyst for Contact and Servicing, you will execute and monitor contact processes for business departments that use calls, texts and emails to service loans. You will also be responsible for developing and testing new loan servicing initiatives with post implementation monitoring.

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Maintain process for selecting accounts to contact, create dialer/text/email/mobile application campaigns and communicate outcomes to Analytics and Operations
• Participate with development and testing of loan servicing processes to include new features, policies, and data in core servicing systems to ensure proper functionality and that source data flows into Data Warehouse properly
• Translate high level business goals into the tasks and technical specifications needed to accomplish the goal
• Develop programming to extract and manipulate data
• Develop and produce reports measuring contact performance and process control measures for loan servicing system features

Knowledge and Skills:

• Ability to lead cross-functional meetings, asking the right questions to invoke productive outcomes
• Be self-motivated and able to perform with minimal supervision
• Act promptly and effectively when assigned tasks
• Ability to apply analytical skills to solve problems creatively
• Proactive and make recommendations as opportunities arise
• Be able to extract and manipulate large data sets
• Communicate complex information to others in a way they can understand
• Able to work a schedule that may include weekends and late nights
• Work well with others in a team environment

Requirements:

• Bachelor’s degree
• Proven experience with SAS, SQL, R, or other applicable programming languages
• Experience with projects that include UAT testing and monitoring of core system functionality

Preferred:

• 3+ years’ experience in call center analytics or financial services analytics
• Experience with Aspect Unified Contact Center 7.0-7.4 (Unified IP, ALM, IVR, WFM, NICE inContact, Five9 or LiveVox)
• Experience with Oracle Responsys or Eloqua email platforms
• Experience with data analysis
• Experience with test automation tools
• Experience running and creating reports in an analytical tool or in a business intelligence setting

argeted Compensation: $69,000 - $92,000 + an annual bonus plan

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California Residents: Please click herefor the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Job Type: Full-time

Pay: $69,000.00 - $92,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus pay

Schedule:

• 8 hour shift

Application Question(s):

• This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders. Are you able to move forward?

Experience:

• contact management application: 3 years (Preferred)
• building, testing and monitoring new processes: 3 years (Required)
• Firebase: 1 year (Preferred)
• SAS, SQL, Python or R programming: 3 years (Required)

Work Location: Remote

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