Description

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Responsibilities:

• Providing effective guidance and leadership to the Customer Service Center Team (Drivers, Dispatchers, Office Personnel, and Supervisors)

• Maintaining a strong safety culture and monitoring safety processes/training

• Overseeing the daily operations (driver, routing, and vehicle activities) necessary to ensure employee and customer satisfaction

• Ensuring compliance with all applicable Company policies/procedures, local regulations, and government regulations

• Assisting with establishing and achieving performance goals that are in alignment with Company objectives

• Assisting in the delivery of high quality customer service and maintaining/enhancing customer relationships

• Meeting regularly with the customer to review and enhance service quality and performance

• Analyzing financial performance and reviewing findings with General Manager

• Resolving a variety of issues and making recommendations

• Ensuring continuous improvement in the areas of safety, operations, finance, etc.

• Assisting the General Manager in identifying growth opportunities in the local area

Qualifications

• College education preferred or equivalent experience

• 3 -5 years of operations management experience

• Experience working in the student transportation or ground transportation industry preferred

• Strong results-oriented leadership skills with proven success in management

• Strong commitment to providing excellent customer service and employee relations

• Excellent communication skills, both verbal and written

• Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software

• Knowledge of contract administration principles and practices

• Budgetary/fiscal control experience preferred

• Policy administration experience preferred

• Well-developed time-management skills

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Key Words : Assistant General Manager, General Manager, Assistant Transportation Manager, Transportation Manager, Operations Manager, Contract Manager, Assistant Transportation Director, Transportation Director, Bus, Passenger, Transportation, Special Needs Transportation, Logistics, Operations, Transport, Route, Routing, Safety, Passenger Safety, VersaTrans, Synovia, Edulog, Zonar

Job: Operations Field

Primary Location: United States-Illinois-Chicago-Chicago-CPS, IL

Work Locations Chicago-CPS, IL (7070_Chicago-CPS, IL)4301 South Packers AveC/O Durham 7070Chicago, 60609

Organization Transit

Employee Status Regular

Job Level Manager

Job Shift Day Job

Travel No

Req ID: 222126