Job description

Shoals Outdoor Sports, one of the nation's largest volume powersport, lawn equipment and marine dealers is looking to expand our staff so that we may continue to provide top notch customer service to our growing customer base.

We are looking for hard working, career-minded, self-starting individuals with a passion for the ATV/UTV community and all things Polaris. Individuals must be customer friendly, prompt, able to communicate well between staff and customers, able to multi-task and enjoy an energetic and fast paced environment.

If this sounds like you, then we urge you to apply and join one of the best and fastest growing dealerships in the Southeast.

GREAT Pay & Benefits in return for GREAT Experience & Drive!

ASSISTANT SERVICE MANAGER OR SERVICE ADVISOR EXPERIENCE A MUST

Job Requirements:

• Ensure service advisors are keeping their customers informed throughout the repair process
• Manage and monitor service advisors and hold them accountable for their daily tasks
• Monitor open repair orders
• Assist advisors with repair orders, parts orders, warranties, and aged repair orders
• Maintain advisor work processes and procedures
• Make sure customers’ service files are up-to-date and are readily available for reference.
• Maintain good notes and customer contacts
• Maintain customer satisfaction
• Make sure accounts receivables are collected for service work.
• Handle customer complaints.
• Ensure that the work areas and customer waiting area are kept clean.
• Maintain reporting systems required by general management and the shop.
• Additional responsibilities as requested or required.

· Prior dealership experience preferred

· Strong organization skills a must

· Excellent communication skills a must

· Stable work history

· Good driving record required

· Drug Free

Must Have:

· Urgency and Accountability

· Positive Attitude

· Strong Work Ethic

· Excellent Customer Service skills

· Ability to work Independently

Hours: Tuesday - Friday 8:30 - 6:00, Saturday 8:00 - 3:00 (depending on customer needs)

Benefits:

• 2 Weeks Vacation after 90 days, prorated
• 3 Sick Days
• BCBS Health Insurance after 60 days, portion company paid
• Voluntary Dental/Vision after 60 days
• Company paid Life & Accidental Death & Dismemberment
• Company paid Long Term Disability
• Volunatary Accident, Critical Illness, Short Term Disability, additional Life & Accidental Death & Dismemberment after 60 days

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Weekend availability

Shift:

• 10 hour shift

Experience:

• Service Manager: 1 year (Preferred)
• Service Writer: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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