CALL CENTER POSITION. Hours are Full Time 8a-5p and Fri 8a-4p. Location-Norristown

Position Description

Einstein Physicians Montgomery is our primary care network providing care to individuals of all ages, from infants to senior citizens. Our network of physicians includes Family Practice doctors, Internists, Obstetricians, Gynecologists and Pediatricians. Our practice sites are located throughout Northwest, North and Northeast Philadelphia, Norriton, Eastern Montgomery County and Lower Bucks County.

In this role you will be responsible for:

• Enhancing patients/customers experience by providing clerical/technical support, in a manner consistent with the Code of Conduct
• Using independent judgment and problem-solving skills to enhance customer experience
• Accurately and promptly collecting all pertinent patient information verifying insurance, referral, and patient demographic information, advising patients on co-pays and schedules appointments
• Assisting with the orientation & training plan for new employees
• Maintaining knowledge of network services and resources available to patients
• Handling patient inquiries or complaints or send to appropriate medical staff members and follow up to ensure satisfactory resolution
• Explaining policies, procedures, or services to patients using medical or administrative knowledge
• Reading current literature, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field

If you possess the following qualifications, please apply immediately:

• High school diploma or equivalent required
• 1 to 2 years of related work experience or previous health care experience preferred
• Experience working in a fast-paced office environment with the ability to verbally communicate information to staff and patients in a professional and exceptional customer focused manner
• General typing proficiency preferred
• Spelling, grammar, and telephone etiquette skills are required
• Excellent prioritization, decision-making, multi-tasking skills are essential in this key position

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.