Job description
Catering Sales Director
Key Purpose
The Catering Sales Director is a role that drives catering revenue and experience across the key account. This role manages user experience and interaction with the catering operations for events large and small. Working closely with a third-party events team and across vendor partners, the Catering Sales Director will also be responsible for managing client relationships effectively in alignment with contractual obligations. This role will help support annual business and financial business goals for each location and monitor team success. This role will be based in San Francisco but may require some travel to major markets from time to time.
Key Accountabilities
- Performs business development & implements future growth initiatives
- Creates and manages annual sales and internal marketing plans to drive revenue
- Develops Strategic partnerships with vendors to delivery unique user experiences
- Conducts weekly sales & business review meetings assessing company pipelines
- Develops and implements training materials to ensure a successful sales process throughout the client portfolio
- Develops content for online marketing collateral to increase followers
- Analyzes market trends to ensure we are in line with the marketplace
- Creates and monitor analytics from existing business and potential pipeline
- Works in tandem with a third-party events team for timely execution of client event proposals
- Develops strategies to increase market share from competitors and users who are unaware of our services
- Coordinates the annual revenue budget and Marketing Plan
- Develops networking opportunities through active participation in community and internal employee resource groups and external professional associations activities and events
- Develops and implements success metrics for the execution of events in comparison to the vision
- Follows through with event hosts for feedback and future sales opportunities
- Ensures successful event execution
- Builds professional relationships with key site service users to foster confidence and build organizational trust.
- Embraces Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner.
Key Areas of Collaboration and Influence
- Able to work in a matrix work environment and being accountable and collaborating with operations, excellence, clients, other vendors, finance, and other departments as needed to successfully lead this program.
- Collaborates throughout the client organization with individuals who play a role in the success of the catering department
- Coordinates activities with other internal departments. Participates in/leads management team meetings.
- Interfaces with vendors and key service users within client organizations.
- Coordinates with clients regarding inquiries for hosting high end or large/ custom events.
- Sets and mentors the expectation of hospitality that is friendly and engaging to exemplify the Food Program in every cafe.
- Provides high level partnership with our client partner (FPMs) to achieve operational excellence.
- Communicates with our partner honestly, accurately and in a timely manner
- Meets all timelines for quarter and year-end reports given by our partner and Sector Employer, pertaining to their respective projects.
Ideal Candidate Experience
- Must have a bachelor's degree or the equivalent of 7 years of work experience in a similar role
- Experience in sales, marketing, or business development
- Financial analysis, planning, budgeting, and marketing experience
- Demonstrates experience using basic computer software, previous knowledge of CaterTrax or a similar catering software and Google Suite a plus
- Demonstrates strong interpersonal skills
- Can effectively communicate and relate to all levels within and outside the organization
- Strong written and verbal presentation skills
- Creates and builds positive and productive relationships
- Hotel multi-unit catering experience preferred
- Management experience with remote teams
Success Criteria
- Has a passion for excellence, service, hospitality, and dining experiences.
- Well organized with outstanding coordination and multitasking ability
- Excellent verbal and written communication skills
- Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs.
- Uses a systematic approach to problem-solving
- Always promotes positive guest and co-worker relations
- Can calmly and effectively adapt to constructive feedback in high-stress environments
Physical Demands & Work Environment
- Work up to 8 hours a day on your feet, excluding breaks.
- Must be able to lift a minimum of 25lbs.
- Come to work properly dressed according to the dress code.
- Employees must be able to work under pressure and time deadlines during peak periods.
As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.
JOB DETAILS
Date posted:
NOV 6, 2022
Country:
UNITED STATES
Location:
SOUTH SAN FRANCISCO, CA, US, 94080-6713
Job Category:
FOOD SERVICES
Full time/Part time:
FULL TIME
Requisition ID:
28820
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