Job description

APPLY HERE! https://davidlawrencecenter.e3applicants.com/careers/Central-SchedulingProgram-Support-Specialist--Acute-Care-Position--995-SIGNON-BONUS-1819

SIGN-ON BONUS! TUITION REIMBURSEMENT! UNIQUE SCHEDULE!

Central Scheduling/Program Support Specialist - Acute Care: [Position # 995]

Our Acute Care Program houses our Crisis Stabilization Unit (CSU), Children's Crisis Stabilization Unit (CCSU), Detox program and Emergency Services Assessment Center (ESAC). We provide high-impact, transformative and imperative care to those who might not otherwise have access to rehabilitation resources.

This position requires a high-level of detail orientation combined with a compassionate and unwavering dedication to Client service - should you thrive in an environment that demands both for success, we are here to help you explore!

POSITION DETAILS:

- Front desk, checkout desk, phone and face-to-face interactions with potential DLC Clients.

- Scanning documentation and attaching to Electronic Medical Record (EMR).

- Updating Doctor schedule to ensure all Clients remain in compliance with Florida statute.

- Telephone communication to include appropriately routing calls, scheduling appointments and assistance with insurance or financial issues.

- Obtaining relevant and accurate Client information to ensure their access to care in a compassionate and timely manner.

- Confidently identifying Clients that are in active crisis and initiating the appropriate action.

- Utilizing "full-throttle" communication skills that portray the care you take for your work in writing, and the smile in your voice during conversation.

- Taking initiative to use all hours of your day in solving problems, taking on special projects or supporting other team members.

- Detecting and remedying any mistake or violation of DLC policy through the appropriate channel.

- Recognizing that every day is a fresh start for your team and your Clients.

TO JOIN OUR ELITE PROGRAM SUPPORT TEAM:

- HS Diploma or GED = Required

- Scheduling experience in the medical field = Preferred

- 2 years of related experience (or formal training in related field) = Required

- Exceptional customer service skills that focus on meeting needs = Required

- Desire to combine independent work with team support = Required

- Ability to balance the highs and lows of a demanding work environment = Required

- A communication style that can stand up to sometimes taxing Client interactions = Required

- Exceptional skills in organization (time and information), task prioritization and independent problem solving = Required

- Dedication to the organization's mission, standards, procedures and protocol = Required

- Bilingual (Spanish) = Preferred

- Familiarity with Electronic Medical Records (EMR) and Microsoft Office 365/Teams = Required

- Staying compliant on all trainings and immunizations = Required

- Ability to pass a DCF Level II Mental Health Fingerprinting, Drug Screen and Local Criminal Check = Required

LOGISTICS & COMPENSATION:

- Full-Time Hourly/Non-Exempt position (Some Flexibility Allowed!)
~ Monday & Tuesday 8AM-4PM
~ Wednesday 8AM-12PM
~ Saturday & Sunday 8AM-6PM

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Inpatient
• JCAHO accredited facility
• Outpatient

Medical specialties:

• Addiction Medicine
• Psychiatry

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Every weekend
• Monday to Friday
• Morning shift
• Weekend availability

COVID-19 considerations:
We 100% follow DOH/CDC Compliance!

Ability to commute/relocate:

• Naples, FL: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Ability to pass a Drug Screen and Level II DCF Background Clearance

Education:

• High school or equivalent (Required)

Experience:

• Related Customer Service: 2 years (Required)
• HIPAA/Electronic Medical Records: 1 year (Preferred)
• Front Desk: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: One location

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