Job description

Job Posting Title: Prescriber Medical Administrative Assistant

New Directions Counseling Services, LLC - Change Begins Here

Established, multi-specialty, health care practice seeking a Certified Medical Assistant (CMA) to join our dedicated team of caring professionals. You will be an integral member of an administrative team that supports our providers in helping children, teens, adults, couples and families to create life-altering changes.

About the Role

Provide exceptional customer service to make sure the highest quality work standards are achieved and maintained according to practice policies and procedures. Handles customer calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing important information. Must be friendly, upbeat, hard-working, conscientious, empathetic and motivated at all times. Work as part of a cohesive team in a fast-paced environment.

• Answer phones and take patient calls and provide professional, accurate, satisfactory answers to their questions and concerns
• Guide patients through troubleshooting for telehealth appointments
• Assist providers in administrative tasks
• Answer general questions about the practice and services provided
• Answer internal communication questions
• Coordinate care between patient and providers
• Schedule patient appointments
• Call in prescriptions to the pharmacy as needed and work on meds prior authorizations
• Collaborate with other team members and locations to provide excellent customer service
• Help train new team members as needed
• Provide overall prescriber and site support
• Must maintain a professional dress code at all times

About You

• Strong preference for medical assistant or nursing certification
• Excellent communication skills (written and verbal) and ability to work well with a team especially in stressful situations
• Patient and empathetic attitude as well as adaptable and flexible
• Strong time management skills, detail oriented and organizational skills
• Computer skills, familiarity with MS Outlook
• Phone skills, including familiarity with complex or multi-line phone systems
• Maintain patient confidence and protect operations by keeping patient care information confidential
• Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized
• Ability to maintain professional appearance and demeanor, and interface well with patients and teammates in a mental health setting
• CPR certified or willing to become certified through an accredited program
• Experience in a Medical Office
• Experience verifying insurance, obtaining pre authorizations and scheduling for multiple providers
• Familiarly with HIPAA regulations
• Experience with EMR (electronic medical records), medical terminology and a basic understanding of clinical pharmacology
• Data entry skills
• Experience working with patients who are suffering from mental health conditions preferred
• Exceptional interpersonal and rapport building skills
• Great active listening skills

Benefits

• Competitive Compensation (pay rate based on prior work history)
• Health, Dental and Vision Insurance
• PTO / Paid Time Off and Paid Holidays
• 401K Plan with Employer Match
• Short and Long Term Disability
• Life Insurance

New Directions Counseling Services is now part of the Transformations Care Network. We established a network of behavioral health clinics that, out of a passion for providing superior patient care, is empowering our clinicians and customer service teams to provide easy access to high quality, outcomes-based care to all those that need help, and when they need it most.

Our vision is to create a united, centralized network of accessible, multi-specialty clinics that offer immediate, superior behavioral health treatment options. We provide our employees with the opportunity to grow, learn and expand their skills! We are growing rapidly and want to talk to you about what that looks like for you and your career!

We are currently adding a Prescriber Medical Administrative Assistant to our growing team!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

License/Certification:

• Certified Medical Assistant (Required)

Work Location: One location

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