Organization Description:
Urban Alchemy is a nonprofit organization with the mission of transforming people and places through respect,
compassion, and love to heal communities challenged by the intersection of extreme poverty, mental illness,
addiction, and homelessness. The name Urban Alchemy references the process of spiritual and social
transformation that our staff engage in – both internally and in practice with all members of the public. Since our
founding in 2018, Urban Alchemy has grown into a thriving social enterprise with over 1,300 employees and a
budget of nearly $70 million. We provide community outreach and engagement, temporary housing for people
experiencing homelessness, mobile bathrooms and showers, and street cleaning services. Urban Alchemy
currently operates in the San Francisco Bay Area, Los Angeles County, and Austin, Texas. Over 95% of Urban
Alchemy employees, including leadership, experienced incarceration and/or homelessness. For more information
visit: https://urban-alchemy.us/.

Position Summary:
The CIRCLE Practitioner will respond to non-emergency 911 calls involving unhoused individuals in Hollywood,
Venice, LA Metro Area, San Fernando Valley, and other locations as the project expands to be a proactive on-the-ground
presence. The Practitioner must establish positive relationships with individuals in unhoused communities and
encampments in the target areas. These relationships are critical to leverage effective communication and de-escalation
when responding to emergency calls. The Practitioner must possess highly attenuated emotional intelligence to
accurately assess individuals they are responding to, understand and regulate their own emotions and triggers, and
quickly develop a strategy to respond to the crisis in a calm and warm manner that de-escalates the situation and
results in satisfactory resolution of the presenting issue. The Practitioner will work with a team that includes two
Practitioners and a Mental Health Counselor. The Practitioner is expected to work collaboratively with members
of their team to implement evidence-based strategies that contribute to the well-being and successful resolution
of unhoused individuals experiencing distress.

• Engage with individuals in distress to assess the cause of their distress, determine strategies that will be

useful in decreasing distress, support individuals to resolve any identified issues, de-escalate potential or
existing conflicts and/or heightened emotions, and support individuals to connect to supportive services,
as appropriate

• Work collaboratively with other team members and person in crisis to quickly assess the needs of the

person experiencing mental health crisis; and create a response plan

• Show competency in use of Narcan for opioid overdose reversal
• Practice self-awareness and cultural humility as member of diverse team; be conscientious and sensitive

to power and other interpersonal dynamics with other team members

• Ability to engage and connect with individuals in crisis, a strong ability to remain calm and attentive

during crises, as well as to work through several separate crises during a single shift

• Demonstrate a high level of resilience and self-care as part of maintaining wellness in a high crisis and first

responder position

• Know and adhere to Urban Alchemy’s critical incident policies, including reporting requirements

General:

• Use emotional intelligence to effectively engage and connect with others
• Attend orientation and any additional training required by Urban Alchemy or our funders
• Follow all Urban Alchemy’s policies as well as the procedures
• Perform other duties as assigned by direct supervisor

Statement of Non-discrimination:
Urban Alchemy shares a special bond with society’s most vulnerable because we see ourselves in their struggle.
When doing our work, we recognize the humanity in those who are struggling and treat them how we once
wished others had treated us. People who have been incarcerated, experienced homelessness and/or come from
marginalized communities are strongly encouraged to apply because we believe they have unique skills and
abilities to engage with people who are struggling. Urban Alchemy provides equal employment opportunities to
all employees and applicants for employment without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Urban Alchemy prohibits discrimination and harassment of
any type.