Communications Supervisor - The Cavalier Resort
Full Time
Virginia Beach, VA 23451
Posted
Job description
Overview:
Responsible to answer all incoming calls from outside and inside in a prompt and pleasant manner. Directs all calls to correct location. May Provide general hotel and area knowledge. Coordinates all logging, dispatch, and follow up reporting on Prompt Response issues. Also responsible for training all PBX agents and scheduling the agents. Responsible for keeping and enforcing Propt response log. Responsible for expressing and enforcing disciplinary actions if applicable.
Responsibilities:
Level One
- Answers inbound phone calls and directs to appropriate area.
- Serves as an information agent for the guests.
- Logs all Prompt Response matters reported by guest or associates, dispatches, and follows up to ensure items are resolved or reported to MOD.
- Cheerfully attempts to resolve any guest issues through the use of a prompt response log.
- Performs as a reservation agent or front desk clerk as needed.
- Maintains Organization of work area
- Completes daily call around
- Completes daily welcome calls to all new arrivals
- Witnesses shift deposits as necessary.
Type
Qualification
Education
High School attendant or High School Graduate
Experience
Previous multi-line phone operator experience preferred.
Skill
Knowledge of multi line phone system
Skill
Pleasant and professional speaking voice
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