JOB DESCRIPTION
Your Work

In this role, you will:

• Establishing trusting relationships with members while providing general support and encouragement.
• Conduct social determinants of health needs assessment and/or augmented information obtained from the social determinants screening tool.
• Provide referrals and linkage to community agencies.
• Provide in-person, field-based, and telephonic ongoing follow up and support to members accessing community agencies and services.
• Establish strong relationships with community partners.
• Actively participates with the interdisciplinary team and provides updates on members’ ongoing needs and progress with goals.
• Actively participates in weekly or bi-weekly case consultations with a Master of Social Work (MSW) or Licensed Clinical Social Worker (LCSW), to support best practices for member engagement and case management.
• Prepares and updates tracking and productivity reports, as needed.
• Documents case notes in the clinical case management documentation system within the established guidelines.
• Perform other duties, as required.

QUALIFICATIONS
Your Knowledge and Experience

• Requires Bachelors Degree in Social Work or equivalent field.
• Requires at least 3 years of prior relevant experience working with populations impacted by health and social issues.
• Requires A minimum of 1 year experience navigating, linkage to, and interacting with community-based agencies and governmental systems.
• Required Valid CA Driver’s License and proof of auto insurance coverage required.
• Required proficient skills with computer programs, including Microsoft Excel, Outlook, Word, and PowerPoint.
• Required excellent communication skills both orally and in writing with all levels of BSC Promise staff, members, contracted physicians, and participating provider groups.
• Required knowledge of health disparities in diverse communities.
• Required excellent communication skills both orally and in writing with all levels of BSC Promise staff, members, contracted providers, participating provider groups, and community-based organizations.
• Required Effective time management skills and ability to define and act on priorities efficiently
• Desired knowledge of governmental and private organizations, resources in the community, laws, regulations, and policies.
• Desired experience and or training in motivational interviewing.
• Desired Experience working with Medi-Cal populations.
• Desired Bilingual/Spanish speaking.

Pay Range:

The pay range for this role is: $ 65083.70 to $ 91116.30 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

ABOUT THE TEAM
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area’s top companies in volunteering & giving, and one of the world’s most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in – join us!

Our Values:

• Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
• Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

From the earliest days of the pandemic, Blue Shield of California has been unyielding in our commitment to putting the health and safety of our people, our members and our communities first. As a health care company, Blue Shield requires all employees to be up to date with COVID-19 vaccination prior to start date as a condition of employment. Blue Shield will consider requests for medical or religious accommodation to this vaccination requirement prior to your start date.

The definition of "up to date with your COVID-19 vaccine" is when you have received all doses in the primary series and one booster when eligible. If you are unable to be up to date with your COVID-19 vaccine by your start date, your start date will need to be postponed and you will have 30 days to remedy. If you cannot fulfill the requirement nor obtain an accommodation within 30 days, your offer will be rescinded.