Job description
What does a great Contact Center Support Associate do?
You will work directly with customers and troubleshoot remote deposit and digital check scanner products. You’ll have frequent contact with external customers, vendors, and internal team members. Supporting high call volume caseloads, you will have the opportunity to ensure great customer experience!
What you will do:
Provide escalation level technical support.- Respond to inquiries that are highly complex in nature and diagnose issues.
- Support application, IT hardware and software products.
- Handle problem recognition, research, isolation, and resolution steps.
- Own issue resolution and coordination with external resources including product development, external software. and hardware partners.
What you need to have:
- Minimum 1 year of experience in a technical support role
- Experience installing and troubleshooting software or hardware
- High school diploma or equivalent
What would be great to have:
- Experience providing support via remote desktop
- Knowledge of firewalls and drivers
Hybrid Schedules:
You can look forward to working with your colleagues in the office three days a week and two days remotely.
Who We Are:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for eight years, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
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