Job description

We are hiring for a Training Associate!:
For additional information, please contact:
Hillary Bayens, SR Director of Talent Acquisition

hbayens@signaturehealthcarellc.com

Cell/text: 502.263.8471

#LI-HB1::
How you will make a difference:

• Assist with facilitating online and in-person training on soft and technical skills at entry and intermediate levels within the organization.

How you will spend your time:

• Meet the physical and sensory requirements stated below and be able to work in the described environment.
• Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment.
• Process and respond to incoming emails, phone calls, and help desk support tickets.
• Assign and unassigned training in online learning management system (LMS).
• Participate in department events including but not limited to team meetings and conference calls.
• Deliver online and in-person training using scripted Word documents and PowerPoints.
• Manage training rosters, and document and record completed training sessions in appropriate systems including but not limited to Excel and LMS.
• Other special projects and duties, as assigned.

The qualifications you will need:

• High school diploma or G.E.D. and a minimum of two years experience in administrative support role (Associate’s degree in Human Resources, Education, or related subject preferred).
• Experience delivering and documenting training.
• Effective verbal and written communication skills and ability to adapt writing to various levels of education.
• Demonstrated intermediate to advanced skills in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and Internet navigation.
• Excellent phone and email etiquette skills required.
• Excellent public speaking skills with the ability to adapt to large and small audiences.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels of the organization and work well within a team environment in support of company objectives.
• Customer service oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy.
• Ability to accurately manage multiple incoming requests at the same time.
• Approachable, flexible, and adaptable to change.

Your work environment:

• You’ll work mostly indoors on floors that are tiled or carpeted.
• You’ll be around other co-workers and may engage residents and their guests.
• You’ll have possible exposure to occasional slippery floors, chemicals, sharp objects, hazardous materials, and waste (including human), bloodborne pathogens, and communicable diseases.
• You'll be around possible high-stress medical and/or life-threatening situations.

Physical and Sensory requirements:

• This role requires moderate physical activity.
• Standing and/or walking for more than two (2) hours per day.
• Sitting for more than two (2) hours at a time.
• Requires writing and/or computer work with repetitive typing and concentrating on a computer screen and/or documents for more than two (2) hours at a time.
• Travel, including flying and/or driving, for more than one (1) hour at a time.

Signature HealthCare is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.

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