Job description
Overview:
Essential Functions
Qualifications
Supervisory Responsibility
Work Environment and Physical Demands
Position Type/Expected Hours of Work
Travel
EEO Statement
#LI-CW1
Summary/Objective
The Customer Advocate, Data Furnishing I is responsible for monitoring compliance of data furnishing of servicing data to the credit reporting agencies, root causing non-conformances, and driving corrective action/remediation. Key tasks include: investigating, analyzing root cause and remediating accounts/tradelines as needed.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensure information ACA furnishes to Credit Reporting Agencies is accurate:
- Identifies appropriately the consumer(s) to whom the information relates
- Reflects the terms of, and liability for, the consumer’s account(s)
- Reflects the consumer’s performance and other conduct with respect to the account(s)
- Provides information with integrity that is substantiated by ACA’s records at the time the information is furnished
- Performs investigation to determine root cause and accurate disposition.
- Provides data to management to drive correction action.
- Remediations accounts to tradelines/servicing system of record when appropriate.
- Advocates for a positive customer experience while handling non-conformances in an urgent and positive manner.
- Provides process improvement recommendations, as applicable.
- Other tasks as assigned
Qualifications
- 2+ years of experience in Credit Reporting and/or Credit Disputes processes
- Strong understanding of consumer credit report information
- Strong understanding of the auto loan lifecycle in automotive financing
- The ability to navigate ACA’s Loan Originating, Servicing System and Source documents to research inquiries is preferred
- Excellent written and verbal communication skills
- Detail oriented
- Ability to maintain composure and multitask in a fast paced environment
- Excellent computer skills including Microsoft Office, Windows, SQL, Power Point and the Internet
- Must be a self-motivator while actively participating in a team environment
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
Travel
No travel is expected for this position.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-CW1
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