Circle Health Lowell General Hospital is a great place to work – with a family friendly culture, competitive salaries and great benefits. Our Hospitality Staff Members are a critical part of our team!

Shifts : 6am – 2:30pm or 9:30am – 6pm and every other weekend 6am – 2:30pm.

The Customer Service Coordinator should possess the following list of qualities to qualify as a Hospitality Services customer support person:

Responsibilities:

• Assist with the prioritization of daily assignments as directed by the department supervisor or director; as well as perform various other support tasks to aid the Service Response supervisor other departments that make up Hospitality Services.
• Accurately inputs Service Response Center calls and able to pull reports, perform routine audits and disclose variances.
• Competent in using and monitoring systems, able to pull reports, accurately file and organize charts and disclose variances.
• Respond to patients and customers politely and courteously when taking phone calls
• Assist Service Response supervisor with rental equipment ordering and reconciliation, maintaining dept. logs and menus
• Responsible for Service Dept rounding and maintenance of Stericylce record book.
• Assists with follow through with patient meals
• Receives and transfers calls to appropriate personnel.
• Provides follow-up calls as needed.
• Assist Service Response supervisor with New Hire Onboarding.
• Understands scope of all departments’ services to better respond to requests, transfer calls to appropriate personnel, provide follow up calls as needed.

Qualifications:

• High School Diploma or equivalent required
• Some College or Associates Degree preferred
• 1 - 3 years of customer service experience preferred
• Must possess outstanding customer service skills
• Must be detail oriented
• Good communication skills, both written and oral
• Comfortable with multi-taking

What We Offer:

• Competitive salaries & benefits that start on day one!
• 403(b) retirement with company match
• Tuition reimbursement
• Free on-campus parking
• Guaranteed hours and set schedule

About Lowell General Hospital:

Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second-largest community hospital in Massachusetts. We have the latest state-of-the-art technology and a full range of medical and surgical services for patients, from newborns to seniors.

Tufts Medicine Lowell General Hospital is an Equal Opportunity Employer.