Job description
Introduction
Public Safety Communications Customer Service Representatives will be trained to answer and respond to 311 calls and provide a single point of contact for all non-emergency City services
Applicants please consider the following job elements before submitting an application:
The City of Tucson offers a wide range of generous benefits for eligible employees. Some of those benefits include:
Your Security and Future
Your Peace of Mind
For a full description of benefits offered to eligible employees, or to inquire further about the City of Tucson's benefits options, please visit: https://www.tucsonaz.gov/hr/employee-benefit-snapshot
General Description
Public Safety Customer Service Representatives provide customer service to citizens related to non-emergency City services. Incumbents will be required to work rotating shifts, weekends and holiday hours.
Essential Functions
Customer Service Representatives provide customer service to citizens related to a variety of issues. Some departments are a 24/7 operation and incumbents will be required to work rotating shifts, weekends and holidays others are during normal business hours.
Examples of essential duties may include but are not limited to:
Minimum Qualifications
Minimum Education Level & Type: High School Diploma or G.E.D. Minimum Experience Qualifications: At least 1 year experience in customer service and operation of a computer and office equipment
Preferred Qualifications
Multi-language preference
Selection Plan
As part of the online application process all applicants are required to submit their resume under the "other" tab or email the document to derrick.snyder@tucsonaz.gov prior to the close date of the job posting. Please ensure your application contains the required documents prior to submission.
Applications received without a resume will be considered incomplete and will not receive further consideration.
Applicants who successfully complete an employment application and meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. Applicants will then be asked to complete a online typing and practical test.
The highest scoring applicants will then be invited to participate in an Panel Board interview.
Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:
- 10% of the rating for education and work experience
- 40% of the rating for the practical test
- 50% of the rating for the panel board interview
Hiring interviews may be conducted.
Candidates selected for hire from the Employment List may be subject to the following: An extensive background investigation, including local, state and national criminal fingerprint checks, personal and professional references, medical pre-employment testing, and polygraph.
Conclusion
Veterans, Native American, or Disability preference points will be added to the achieved score for those that are placed on the Civil Service Employment List. If you qualify for Veteran or Native American preference points as outlined in your Employment Profile, you must submit your documentation at the time of the Oral Board interview or email it to PSCD_HR@tucsonaz.gov. Copies of DD214s must reflect a characterization of service.
Applicants requiring an accommodation in accordance with the American with Disabilities Act for any of the applicant evaluations must contact Derrick Snyder at 520.837.4165 at least 48 hours prior to the particular evaluation.
Pre-Employment Medical Testing Requirements
Non-NIDA Drug Test, Long Form Hearing test and physical
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