Job description

Customer Service Team Member

Overview

This position is the heart of our relentless pursuit to provide the highest quality product to our customers. Our product is more than just a microphone, however, it’s also the high attention to customer satisfaction that our customer service team brings to each and every transaction. This position has responsibility over customer interactions – both over email and on the phone, as well as ensuring customer orders are entered into our system in a precise and timely manner. The Customer Service Team Member reports directly to the Customer Service Manager.

Responsibilities

• Ensure the highest quality of customer service via phone and email
• Answer phones and reply to customer email inquiries
• Enter and confirm customer POs into our order processing system
• Determine which orders are ready to be fulfilled, picked, and shipped
• Perform stock checks for our remote, nation-wide sales team
• Assist with regular inventory counts
• Ad hoc reporting requests
• Quickly become an expert in our product mix by learning our unique product numbering system, understanding what parts are interchangeable with other units, and understanding appropriate product substitutions

Skills/Requirements

• Minimum 2 years in customer service
• Experience with both high-volume email and over-the-phone customer communication
• Advanced experience with QuickBooks (desktop enterprise) is strongly preferred
• Strong experience with Microsoft Outlook, plus Excel, Word, and Teams

In a nutshell

You will be answering calls and assisting customers, answering email inquiries, communicating regularly with the US sales team over Teams and email, entering customer purchase orders, and ensuring our shipping department has their inbox full! Overall, you are responsible for ensuring:

• Our customers are taken care of and have a positive experience and perception of our company
• Orders are turned around as quickly as possible
• Shipping has precise, accurate information for each and every order
• Our production list is up-to-date with customer needs

Location: This position is in-person and is based in Longmont, CO

Travel: No travel is required

Pay: $18-21.15/hour

Benefits: Medical, Dental, Vision, 401k, 3 weeks PTO, 14 Paid Holidays, well stocked snacks and drinks. We cover 95% of your employee-only healthcare premiums.

Colorado's 2021 Equal Pay for Equal Work Act (SB 19-085) requires we inform you of the estimated salary range for this position: $18.00 - $21.15 hourly. Actual salary range is based on the requirements of the job and your skills. This posted salary range is a good faith and reasonable estimate and we reserve the right to adjust this range depending on the qualifications of the selected candidate.

About DPA Microphones:

DPA Microphones is the leading Danish Professional Audio manufacturer of high-quality condenser microphone solutions for professional applications. DPA’s ultimate goal is to always provide its customers with the absolute finest possible microphone solutions for all its markets, which include live sound, installation, recording, theatre and broadcast. When it comes to the design process, DPA takes no shortcuts. Nor does the company compromise on its manufacturing process, which is done at the DPA factory in Denmark. As a result, DPA’s products are globally praised for their exceptional clarity and transparency, unparalleled specifications, supreme reliability and, above all, pure, uncolored and undistorted sound.

Job Type: Full-time

Pay: $18.00 - $21.15 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Longmont, CO 80501: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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