Job description

Department: Customer Success

HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. As pioneers of the next generation of healthcare, we are seeking an ambitious and affable candidate for our Customer Success team to directly impact our Enterprise customers through HealthSnap’s remote care solutions.

You will join a completely remote team, and support our innovative, meaningful brand while working from anywhere.

Be part of a department and an organization built on teamwork, innovation, mutual respect, and equity for all.

Position Description

HealthSnap is looking for an ambitious Customer Success Representative to proactively and reactively drive retention and expansion of our enterprise customers. As a Customer Success Representative, you will work with customers at all stages of the customer journey - from implementation through go-live as they deploy and adopt the HealthSnap RPM(Remote Patient Monitoring) and CCM(Chronic Care Management) programs.

As the main point of contact, you will demonstrate HealthSnap’s value to our customers by identifying business objectives and aligning HealthSnap’s capabilities with your customer’s goals and objectives. Working closely with all teams across HealthSnap, you will own customer relationships, user adoption, customer advocacy and more to ensure the retention and growth of our customers.

Responsibilities include

· Deploy, configure and design functional workflows for entities with various locations/regions and/or specialities.

· Lead remote and onsite workflow sessions to develop an understanding of client-current state processes and familiarize client with HealthSnap.

· Drive adoption and utilization of HealthSnap features, functions and services within assigned accounts through a proactive focus on increasing customer health and ensuring that customers are working toward achieving their desired outcomes;

· Collaborate with Sales, Product, Support, Patient Operations, and other internal HealthSnap teams to facilitate seamless customer/patient on-boarding, ensuring a smooth ‘go-live’ and overall positive experience as the customer begins their journey

· Sustain business growth by helping clients fully maximizing patient eligibility requirements to increase value

· Host periodic calls and quarterly business reviews (QBRs) to examine customer progress toward milestones, identify risk factors, and suggest areas of optimization and improvement

· Lead ongoing product trainings for clients on new features and functionality

· Handle and resolve client request, needs, and complaints quickly and positively

· Consistently update customer health and notes in relevant systems

· Minimize client churn through exceptional service and experiences

· Communicate client feedback and requests that aid in product design and development

· Be a product expert and understand the platform inside and out

· Leverage the knowledge of the platform to make impactful and strategic suggestions to clients on how to better leverage our solution

· Identify and close opportunities for expansion and upsell

· Embody the company’s core values of lead with empathy, have an entrepreneur mindset, be agile and embrace change, and have an attitude of gratitude

Qualifications

· Bachelor's degree and/or 10+ years of experience in Customer Success Role and/or Project Management

· Proven expertise in the Healthcare industry

· Demonstrated experience working with mid and high--tier customers, ideally $100k+ annual contract value

· History of working closely with senior stakeholders within the HealthCare environment

· Ability to build value-based customer relationships, show strong empathy for customers and show a passion for revenue and growth

· Strong communication and presentation skills

· Adaptable in the midst of a rapid-change, rapid-growth startup environment

· Great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment

· Proficient user of Zoom, Google suite, Slack, Zoho, and/or Salesforce a plus

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Healthcare: 2 years (Preferred)

Work Location: Remote

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.