This position reports to: Vice President, Program Management

Overview: At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture.

The Primary Role of the Data Analyst is to support the client & Program Management reporting needs. Responsibilities include working on strategic, data driven projects. Compiling, tracking, and executing deliverables related to reporting to drive program optimization, improved compliance, and customer satisfaction. Monitors the trend of key performance indicators, and works collaboratively with Reporting & Program Management Team.

Responsibilities and Duties:

• Utilization of Prime Numbers Technology and Data Service for reporting.
• Analyze and communicate complex data in comprehensive ways.
• Collect Customer requirements and design reports to meet data analysis needs.
• Identify new sources of data and methods to improve data collection, analysis, and reporting.
• Implement and maintain standardized global data collection processes.
• Create and maintain supporting data and reporting process documentation.
• Contributes and participates in business review strategy.

Skills/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Microsoft Excel skills
• Strength presenting data in forms such as charts and graphs.
• Strong ability to multi-task in a fast-paced environment
• Excellent organizational skills with keen attention to detail
• Super customer service skills
• Ability to prioritize with a sense of urgency.
• Excellent written and verbal skills
• Excels in a team environment, liaising across divisions with minimal supervision.

Core Competencies:

Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company.

• Initiative and Creativity
• Judgement
• Cooperation / Teamwork
• Quality of Work
• Reliability
• Support of Diversity

Education and/or Experience:

• Travel Industry experience preferred but not required
• 3+ years of customer service and/or sales experience

PC Skills:

MS Office Tools

Language Skills:

Ability, to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customer, clients and other employees of the organization.

Physical and Mental Demands:

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
• Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
• Requires ability to move about to access file cabinets, office equipment, etc.
• Requires ability to operate a computer, telecommunication’s devices and other office equipment for prolonged periods of time throughout the work day.
• Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
• Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require ability to receive detailed information through oral communication, in person or via telephone, and to make fine discriminations in sound.
• Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
• Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary.
• Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.

Travel

• Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a hybrid remote / office environment.