The Desktop Specialist provides technical support to personal computer users by analyzing and resolving problems, supplying information concerning system use, performing system installation and maintenance functions, and coordinating solutions with staff and vendors for desktop systems and their peripheral equipment. Responsible for performing basic network administrative duties including setting up new users, assisting users with network access and resolving connection problems. Responsible for notifying supervisor of significant problems and recurring errors in operation systems. Monitors and enforces security patches on desktop systems and performs other essential duties as may be assigned by Information Technology management.

Essential Functions & Responsibilities:

• Provide information and guidance to users of personal computer systems throughout the credit union and answer question concerning their applications and use of hardware/software systems.
• Research and resolve personal computer hardware and software problems.
• Provide 1st contact (Help Desk) support and problem tracking.
• Complete setup of operating system, network and application software on new personal computers.
• Configure and install hardware at user locations(s).
• Coordinate and perform installation of new and updated hardware and software.
• Assist in the maintenance and installation of the credit union’s physical security and access control systems.
• Ensure smooth operation of personal computer resources by coordinating maintenance and repairs of desktop hardware.
• Gather information and provide feedback to Information Technology management on current state and probable future issues regarding personal computers and their peripheral equipment, such as printers, monitors and USB attached devices.
• Manage projects, processes, and assignments using knowledge, skills and expertise to meet goals and deadlines.
• Ensures work area is clean, secure, and well maintained.
• Stays abreast of changes and improvements in PC technology and systems.
• Completes special projects as assigned.

Education:

High School diploma or equivalent.

Experience:

• At least two years of experience in the field of PC technical support; or an equivalent.
• Good knowledge of modern OS architecture concepts and communications protocols.
• Experience working with supporting Windows operating system, and solving computer-related problems.
• Knowledge of computer hardware and software and its related infrastructure components and/or operating environment identified in the assignment requirements.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
• Criminal background check and drug screening.
• Pre-employment credit check required.

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.