46089 Dispute Resolution Specialist (Open) Charlotte, NC - Stafford Dr. (ANC) - Bulk Logistics Do you enjoy working on a team that sees you as more than just a number? Does teamwork and driving results attract you? Are steady work schedules and work-life balance something you've been missing? If you answered yes to these questions, we may have just the role you are looking for!

What will I be doing?
The Customer Resolution Specialist is responsible for investigating, researching and resolving outstanding Accounts Receivable items that have not been paid due to a customer dispute arising from a billing, shipping or other related type of error.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Evaluate, research and monitor disputed items with internal and external customers.
• Identify payment discrepancies and initiate dispute resolution to facilitate rapid turnaround of payments.
• Contact customers regarding aging accounts due to invoicing discrepancies and disputes for resolution. Demonstrate effective decision making skills and open communication with customers.
• Maintain contact with customers and AR Collectors in order to address and resolve all payment issues timely.
• Monitor and run appropriate SAP reports to monitor Accounts Receivable disputes.
• Corrects errors, including misapplied payments, reversed late charges and over payments.
• Documentation is critical, log conversations, e-mails and other communications. Organize documentation to facilitate follow-up efforts.
• Perform follow-up procedures, as needed, with customers and accounts review.
• Maintain quality relationships with branch managers, account managers and area sales managers.

Special projects and other duties as assigned.What skills and experience do I need to have? To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A proven track record of success in prior credit and collection roles, a plus. An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business. The successful candidate must have a strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals. Good organizational and people skills. The ability to work and navigate within a complex matrixed organization. Strong research and investigative skills. Strong verbal and written communication and customer service skills and a quality mindset. The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools. EDUCATION and/or EXPERIENCE: High school diploma or equivalent. Associates degree preferred. Minimum two (2) years of commercial collection experience preferred. Dispute resolution and call center experience preferred. Understanding of quality customer service and the relationship to collection efforts. Experience with SAP and/or ERP systems a plus. Attention to detail with ability to organize and prioritize workflow. Ability to follow instructions and procedures properly in a fast paced work environment. Ability to leverage research tools to execute sound decisions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch. Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - The noise level in the work environment is usually moderate and the work environment is an office setting. Who is Airgas? Airgas Inc., an Air Liquide company, is one of the country's largest suppliers of industrial, medical and specialty gases. As the leading U.S. distributor, Airgas has a focus on quality products'but we recognize that it's the quality of our people that makes our success possible. With more than 17,000 employees working in approximately 1,100 locations'branches, retail stores, gas fill plants, specialty labs, gas production facilities and distribution centers'chances are, there is a career at Airgas custom fit for you. As the largest supplier of dry ice, Airgas has established a series of production plants across the nation to develop a secure source supply. Distribution Branches are located in strategic locations throughout the country to provide service to key industries including universities and labs. Quality, reliability, and service are the key drivers that enable Airgas to grow with organizations who depend on dry ice and cold shipping supplies.
EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability