Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

Job Definition

Reporting to the Document Processing Manager, the successful candidate will be accountable for working with the team to deliver production jobs as well as perform QA validation tasks, with work instructions and established SLA timeframes for multiple customers. In this role, it is expected that all work is to be completed accurately, in a timely fashion, and delivered with high quality. Other tasks include documentation updates, assigned incident case investigations and resolutions, and assisting the department Manager on any outstanding production related tasks.

Key Responsibilities:

• Process electronic files using specialized software
• Check/validate processed documents for accuracy
• Ensure all production cycles achieve internal and external SLAs
• Provide internal customers with updates, progress status and reports
• Respond to Level 1 Support cases and update through internal tracking system
• Manage incoming queues (incident cases) regarding production status and help to resolve
• Escalate unsolved and/or critical problems as outlined in the escalation process
• Make recommendations to management on process improvement
• Work with Team Lead to resolve issues

Business Skills

• Extreme attention to detail and high level of focus
• Strong problem-solving skills and able to communicate findings to the team
• Ability to handle multiple priorities while meeting specific deadlines
• Good time management and well organized
• Team player
• Quick Learner
• Strong communication skills (written/verbal English)
• Reliable, responsible, and professional

Education & Technical Qualifications

• Post-secondary degree or College Diploma in Computer Science, Business, or equivalent and work experience in a production environment.
• Experience with document processing and delivery is an asset
• Experience working in the financial industry (high accuracy environment) is an asset
• Experience with client-server environments
• Hands on experience using PC’s, including Windows Microsoft Office applications
• Experience working with XML data
• Experience managing/manipulating data in MS Excel, MS Access and MS SQL Server would be advantageous
• Experience in Customer Service is an asset

Working Conditions

• Performing desk-based computer tasks and printing
• Daily stand/walk, writing by hand, use of telephone
• Sort/file paperwork
• Overtime/weekend work may be required
• 8:00 a.m. to 5:00 p.m. Monday through Friday, or evenings for 5-6 days of the month. Work is required the first 5 days of every month.
• Ability to work in a high pressure, deadline oriented environment

Doxim company encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
EOE/M/F/Disabled/Vets
Doxim is an equal opportunity employer and makes employment decisions without regards to race, gender, disability or protected veterans status.

#INDS1

voRSM9ejTc