Job Objective:

Responsible for Picking, Packing, and Processing all assigned Outbound customer orders. This position reports to the Ecommerce Supervisor and performance and is reviewed annually.

Essential Job Functions:

• Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
• Responsible for correctly Identifying, Picking, Scanning, and properly packaging items for shipping via the most effective methods.
• Able to understand and use the alphanumeric shelving layout to perform Picking functions correctly and accurately.
• Correctly Identify and pick items from designated locations on orders.
• Package orders as required based on whether item(s) are fragile, clothing, oversized, etc.
• Process orders as required through the designated shipping program.
• Responding to customers requesting in house pick up
• Maintain knowledge of software used for processing items.
• Maintain a clean and organized work area. Including, but not limited to Outbound shipping area, personal workspace, and general housekeeping in assigned area.
• Able to communicate with Supervisor/Production Assistant regarding E-Commerce needs.
• When required, provide guidance and assistance to WDS staff for client training in e-commerce.
• Must be able to follow established SOPs
• Any other tasks as assigned by Supervisor/Production Assistant or other designated person(s).

Required Skills/Abilities:

• Must be well groomed and personable.
• Ability to read, write, use a tape measure, and do simple math functions.
• Ability to work well under pressure.
• Ability to exercise good judgment.
• Must be knowledgeable and competent in use of the internet and web research.
• Must have good computer skills and the ability to learn a variety of computer software applications including but not limited to Microsoft Office applications.
• Must have effective oral and written communication skills.
• Must be detail oriented.
• Follow the dress code and wear designated identification as provided.

Equipment Used:

• Computer and/or Mobile Device
• Gem and Gold Testing Equipment
• Manual conveyor
• Hand Truck
• Pallet jack
• Z-Rack
• Gaylords
• Polys/Crates /Totes
• Postage/Gram Scale
• Tape Measure
• Tape Gun
• Box Cutter
• Barcode scanner
• Printer
• Jewelers loupe/Magnifying Glass
• Magnet
• Camera

Physical Requirements:

• Must have good eyesight and hearing.
• Must be able to work in a light industrial environment.
• Must have good physical stamina and moderate mobility as well as the ability to lift, bend and work on feet for a minimum of (4) hours at a time.
• Ability to move / lift items weighing up to 50 pounds.
• Including, but not limited to pallets, boxes, totes, put away carts, and Z-Racks.