Job description
Number of Vacancies
1
Location
Edinburg, Texas
Department
Student Service Centers
FTE
1.0
FLSA
Exempt
Scope of Job
To provide advanced front line customer service to students regarding all Enrollment Services, including but not limited to admissions, registration, and financial aid. Responsible for assisting students in successfully completing complex enrollment services transactions and providing specific counseling to students regarding the implications and potential consequences of these transactions.
Description of Duties
- Provides advanced one-stop advice to students with regards to admissions, enrollment and financial aid to prospective and current students using the best customer service practices.
- Provides standard supports to student including, support with the submission of forms for completeness as well as researching complex student inquiries.
- Acts as subject matter expert for complex inquiries and supports other staff within the area.
- May conduct staff trainings as needed.
- Accurately and completely explain educational programs, expected outcomes, student services, and financial consideration to students, parents, and other stakeholders.
- Ensures students are aware of all crucial information, such as deadlines and other deliverables.
- Advises students concerning disbursement policies and procedures.
- Maintains detailed knowledge of regulations, eligibility, and documentation requirements concerning financial aid, admissions, and registration and how to research updates and other applicable guidance.
- Advises students regarding specific financial aid options and the availability of other supporting programs and refers the students to the respective subject matter expert for in detail counseling.
- Provides detailed knowledge in the completion of Enrollment Services applications including but not limited to Financial Aid, Scholarship, and Admissions applications.
- Maintains up-to-date and detailed knowledge of regulations, policies and procedure regarding
o Financial Aid: financial aid process, program eligibility requirements, and the financial aid process;
o Registration: registration process, policies, and deadlines
o Billing: billing process, policies, and deadlines
- Serves as a contact person for assigned student cases and provides support for other junior level staff member in their cases.
- Performs other duties as assigned.
Supervision Received
Specific supervision from assigned supervisor.
Supervision Given
Direct supervision of assigned staff.
Required Education
Bachelor’s Degree from an accredited University. Related work experience can be substituted for education on a 2-for-1 basis.
Preferred Education
N/A
Licenses/Certifications
None.
Required Experience
Two (2) years of experience within Enrollment Services, i.e. Financial Aid, Registrar, Admissions, Recruiting, or other related field and/or expert level customer services experience providing resolution for inquiries / concerns.
Preferred Experience
N/A
Equipment
Use of standard office equipment.
Working Conditions
Requires strong customer service and communication skills. Needs to be able to successfully perform all required duties. Good, standard office environment.
Other
Must have strong interpersonal and communication skills as well as excellent organizational and public speaking skills. Ability to respond effectively in a variety of situations, multi-task, and to interact effectively with diverse and multi-cultural audiences. Must work effectively in team situations and be detail oriented. Flexibility to work evenings and/or weekends may be required.
The guiding principles of the University of Texas Rio Grande Valley place the highest priority on student success. As such, the Office of Student Enrollment is organized to be student-centered and keenly focused on student success. The Student Services Center will work closely with other Enrollment Services functional areas to meet student needs.
The guiding principles of the University of Texas Rio Grande Valley place the highest priority on student success. As such, the Office of Student Enrollment is organized to be student-centered and keenly focused on student success. The Student Services Center will work closely with other Enrollment Services functional areas to meet student needs.
Physical Capabilities
Employment Category
Full-Time
Minimum Salary
Commensurate with experience
Posted Salary
Commensurate with Experience
Position Available Date
12/22/2022
Grant Funded Position
No
If Yes, Provide Grant Expiration Date
Posting Detail Information
EEO Statement
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Special Instructions to Applicants
Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.
Additional Information
UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.
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