HOTEL DESCRIPTION

The Canopy by Hilton Scottsdale Old Town is on the search for more talented Enthusiasts to be a part of our collaborative. Are you creative, innovative, service driven and take pride in local surroundings? Curating a positive stay experience for our guests by providing a thoughtfully local product is what we are all about!

Following the brand pillars, the hotel is a natural extension of the neighborhood, inspired and influenced by its local surroundings. Guests of the property can expect a strong sense of place, defined by urban activity and authentic materials inspired by the history and creative culture of Old Town.

Located at 7142 E. 1st St., the hotel has 177 rooms, a lobby inspired by modern southwestern culture, and a relaxed, open-concept restaurant and bar that integrates into the Old Town Arts District. Amenities also include a rooftop bar and pool deck with unmatched views of the neighborhood.

WHAT YOULL DO – WELCOME ENTHUSIAST SUPERVISOR (FRONT DESK SUPERVISOR)

A key participant in the mission to deliver service in a friendly, courteous and helpful manner; The Welcome Enthusiast Supervisor, will oversee and provide supervision and direction for all Welcome Desk activities of the hotel to ensure outstanding customer service and the “Simple Pleasures” needed to give all guests the “Positive Stay” promise. The Welcome Desk is the central hub of any hotel and specifically of Canopy Central – where guests will go to get information on the local neighborhood favorites, things to do and what to eat/drink. This person will need to guide the team of Welcome Enthusiasts to provide the most detailed information to our guests and seeking their individual needs. This individual will be a major support on afternoon + weekend shifts so having these schedule expectations is crucial.

Here are some of the tasks you will complete on a daily basis:

• Oversee Welcome Enthusiasts and assist with all tasks of being a Welcome Enthusiast
• Perform all check-in and check-out tasks
• Inform customers about payment methods and verify their credit card data, verify correct authorizations have been obtained
• Champion the use of POSITIVELY YOURS and CREATING A POSITIVE STAY.
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Promote, track and encourage Hilton Honors enrollments and acknowledgements
• Welcome guests upon their arrival and assign rooms based on hotel availability and guest loyalty
• Provide information about our hotel, available rooms, rates and amenities
• Respond to guest complaints in a timely and professional manner, assist wherever possible when a Manager is requested
• Liaise with our housekeeping and engineering staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Up-sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Ensure compliance with all Brand Standards of Operations including all Guest Satisfaction programs.
• Communicate all issues between shifts with fellow leadership team
• Maintain and sell items in Canopy Central shop

Here’s what we’re looking for in a Welcome Enthusiast Supervisor:

• Work experience as a Hotel Front Desk Agent/Supervisor, Receptionist or similar role
• Experience with hotel reservations software, like ONQ strongly preferred
• Energetic, creative thinker, friendly and caring in all core aspects of the Canopy culture
• Self-starting personality with an even disposition
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Willing to help other departments when needed – major teamwork attitude
• Empowered to make decisions in order to meet and exceed guest needs
• Excellent communication and organizational skills
• Physical Aspects of Position (includes but are not limited to): - Walking and standing throughout shift - Occasional lifting and carrying up to 30 lbs.