Job description

**Serious applicants only**

Job Summary

Our hotel is seeking a honest Front Desk Clerk/Night Auditor to serve as the face of our business and will be responsible for the first impression we make. We’re looking for a friendly, motivated and professional individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service experience and will understand the importance of responding quickly to guests’ needs and complaints. You’ll be corresponding with guests through email, over the phone and in person. If you’ve worked in the hospitality industry before, we definitely want to talk to you. However, we’re willing to train the right applicant.

Responsibilities and Duties

Answer the phone at the front desk to respond to current and prospective guests’ needs

Book reservations for individuals, families and groups as required

Greet walk-in guests and guests with reservations when they arrive at the front desk

Refer guests to local amenities and venues

Communicate guests’ requests and complaints to the appropriate department

Keep an accurate record of the daily cash and credit card collections

Respond to the guests' requests in a timely manner

Maintaining a clean, organized and professional work area at all times

Keeping the lobby/entrance area clean and presentable at all times

Qualifications and Skills

High school diploma/GED required

Has reliable transportation

1+years’ customer service experience preferred

Ability to use a variety of computer applications

Able to work evening and night audit shift

Excellent people and communication (oral & written) skills

Friendly phone manner is a must

Friendly in person manner is a must

Willingness to work nights, weekends and holidays

Ability to work independently

Familiarity with the hospitality industry is a plus

Ability to pass background check and drug screening

Willingness to maintain confidentiality

Job Types: Full-time, Part-time

Pay: From $8.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

COVID-19 considerations:
Covered front desk area with plastic barrier, hand sanitizers and mask are provided.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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