We're looking for someone passionate about providing excellent customer service to our commercial clients and policyholders. As our next insurance Account Manager, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior commercial insurance account management experience and excellent communication skills. If this sounds like you, apply now!

Miers offers a great benefits package, 401(k), vacation/sick time, and is an ESOP company.

$50,000+ annually DOE + bonus potential

• Validate client insurance coverage and present policyholders with proof of insurance documents
• Demonstrate accuracy in processing client policy modifications based on the data given
• Follow-up on client interactions in a thorough manner to ensure customer satisfaction
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
• Manage inbound calls related to insurance policy concerns, customer complaints, and general queries

• Candidate must be able to collaborate with team members to efficiently and effectively meet client's needs
• Candidate must be able to professionally interact with clients and carriers
• Prepare pre-renewal documentation and provide support throughout the renewal process
• Follow workflow and liaison in processing new policies, renewals, change requests, endorsements, and audits
• Review Coverage Checklists Endorsement/Audit reviews, facilitating corrections as necessary
• Create and issue Certificates of Insurance, and Automobile ID Cards, as needed
• Complete billing tasks as assigned, including Notice of Cancellations/Reinstatements
• Maintain files in an orderly, up-to-date manner
• Efficient and timely maintenance of own suspense file for outstanding change requests and correspondence
• Participate in seminars and other training for knowledge and skill development
• Perform other duties as requested

• Excellent active listening, interpersonal, and communication skills
• Prior work in a customer-facing position or customer service role is required
• Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
• Must have high school diploma or GED equivalent
• A general understanding of insurance policies and schedules is preferred

• Possess a working knowledge of Vertafore AMS360 and Applied EPIC
• Strong knowledge of commercial insurance coverages
• Hold a valid license: Property & Casualty

Miers Insurance is one of the most established independent insurance agencies in Allentown and the Lehigh Valley, entering into our 130th year of business. As we continue to grow our agency, we are seeking qualified candidates to join the team and grow with us.