Job description

Come join an agency that celebrates the uniqueness of every individual who steps through our doors.

Agency Highlights:

• Voted one of the top 2022 Best Places to work in Philadelphia by the Philadelphia Business Journal.
• Recognized Behavioral Health Champion, Andy Trentacoste, CEO.
• Creative Health Services has been located in Montgomery County since 1957.
• Potential to advance internally with the agency.
• Competitive Benefits Package: Low bi-weekly benefit premiums, 9 paid holidays, employee referral program, a very generous PTO package, and so much more.

Job Description: Creative Health Services, a community based mental health facility in Pottstown, PA, is looking to hire an experienced IT Support Specialist to join our team. This position is responsible for providing end-user support to our 350+ network users on hardware, software, and some network-related issues.

Job Duties and Responsibilities:

• Analyzing, troubleshooting, and evaluating technology issues for all Creative Health's users
• Provide our staff with prompt and courteous service
• Document all service details in help desk system to keep team and staff well informed
• Prioritize tasks using help desk ticketing system
• Some system imaging and profiling for users
• New staff on-boarding tasks (Active Directory, Electronic Health Records, Office 365 setup)
• Maintain fleet of Canon copiers spread across our 7 locations
• Assist staff with Telehealth issues working in Zoom and Microsoft Teams
• Setup and support mobile devices such as iPads and cell phones via mobile device management platform
• Assist staff with use of Electronic Health Records software
• Assist users with use of office 365 applications
• Assist team with hardware evaluation and application research and development
• Assist users with data management and retrieval when necessary
• Staff training may be required on occasion
• Assisting staff with VOIP Phone issues
• Other various IT related duties assigned by Director of Technology.

Job Qualifications and Education Requirements:

• Degree in computer science or a related field is preferred
• Professional Certifications (A+, Network+, MCSA, or MS Role Based Certifications) preferred.
• 3 to 5 years of experience in a professional IT Work Environment
• Technical proficiency in troubleshooting multiple computer operating systems (Windows and Mac) as well as IOS and Android mobility platforms
• Strong knowledge of Office 365 Applications
• Ability to administer hep desk system and complete technical requests from staff in a timely and thorough manner
• Ability to effectively prioritize and execute tasks.
• Research and evaluate emerging technologies, hardware, and software
• Ability to analyze staff needs and offer recommendations to boost efficiency and accuracy
• Ability to train staff on technology used by our organization when needed
• Familiarity with VMWare and accessing virtual resources
• Knowledge of administration of Microsoft 365, Active Directory, and Exchange
• In-depth knowledge and the ability to troubleshoot computer hardware, software, and basic networking issues
• Good interpersonal and customer service skills are a must
• Familiarity with Electronic Health Records systems is preferred
• Knowledge of Zoom and MS Teams web meeting software
• Good organizational and documentation skills are required
• Strong Analytical, diagnostic, and problem solving skills
• Team player who can also work independently

Preferred Skills: Strong understanding of Microsoft operating systems and applications. Good customer service skills are a must. Good work ethics. Multi-tasking and prioritization skills are necessary.

Creative Health Services is a place where people THRIVE with CONNECTION to services under one roof. We provide SUPPORT for individuals and families on their journey to WHOLENESS and RECOVERY, making us your destination of choice for behavioral healthcare in Montgomery County since 1957. We offer outstanding choices to individuals suffering with behavioral health difficulties who present in primary care (the majority of the populations) as we enhance healthcare for those in treatment for mental health and/or drug and alcohol services. The co-location of primary care services along with behavioral health treatment offers significant advantages to the community. Creative Health Services is situated to develop strong collaborative partnerships and integrated care opportunities.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Pottstown, PA

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