Job description

• Guide customers to purchase via in-person and virtual appointments, creating memorable and personalized experiences for each customer.

• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.

• Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.

• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. 

• Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options. 

• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.  

• Use our ERP system to manage your tasks and communicate cross-functionally.

• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.

• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.

• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.

• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.

• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Bonus Points if You Have:

• A bachelor’s degree or equivalent preferred

• Experience with an ERP or CRM system

• A passion for socially and environmentally responsible organizations and products

What We Offer At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefits package, including:

• Equity Compensation. You will play an important role in the growth and success of the company. RSU awards allow us all to share in these successes.

• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!

• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.

• Generous PTO Policy. We know it’s important to recharge and relax. You’ll accrue 3 weeks of PTO in your first year.

• Disability and Life insurance. 100% employer-paid.

• Pre-Tax Commuter Benefits.

• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.

• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.

• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.

• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

More About Us Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry. We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow.

Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• South San Francisco, CA 94080: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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