POSITION DESCRIPTION

POSITION SUMMARY:

Greet and receive patient into health care facility. Responsible for accurate and timely processing of patient demographics and insurance information. Obtain electronic signature for consent to treat and patient financial obligation. Provide excellent customer service, and use strong written and oral communication skills. This position is the first impression of the hospital and Potomac Valley Hospital to the patient. Exhibits skill set needed to provide leadership oversight.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1.

High school graduate or GED required

EXPERIENCE:

1.

Experience in medical office , patient access, or closely related field

2.

Knowledge of managed care pre-certification/benefits and eligibility verification

3.

Skill set needed to train peers in all aspects of patient registration

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1.

Post-Secondary education in related field

2.

Knowledge of computer applications

EXPERIENCE:

1.

Skill set needed for Patient Access oversight

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1.

Proficient in the Core Duties and Responsibilities of the Registration Specialist

2.

Provides guidance, mentoring, structured training, and leadership to Registration Specialist

3.

Ensures that all responsibilities of the shift have been completed

4.

Provides departmental oversight to insure office efficiency of patient flow

5.

Reviews appropriate follow up reports to ensure registration completeness and accuracy

6.

Assists Admitting Manager in other duties assigned including but not limited to, special projects such as performance improvement and procedure revision/development

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.

Frequent walking, standing, stooping, bending, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary body movements utilized in performing duties through the work shift.

2.

Must have manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.

3.

Must be able to have the ability to move throughout the work area.

4.

Must be able to sit for extended periods of time

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.

High volume, fast paced patient care environment

2.

Exposure to communicable diseases. Must properly exercise standard precautions and all other established protocols

3.

Communicates effectively with the Admitting Manager to insure that all responsibilities of the position are fulfilled. Performs other duties as assigned by the Admitting Manager

4.

Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously

5.

Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.

6.

Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services

7.

Must be able to provide information on demand, at times taking requests from several sources

8.

Must be able to work with a variety of personality types and interact with individuals with various levels of education, capabilities, and communication skills.

9.

Requires the ability to perform repetitious duties throughout the shift

SKILLS AND ABILITIES:

1.

Must be able to read and write legibly in English

2.

Working knowledge of computers

3.

Basic knowledge of medical terminology preferred

4.

Basic knowledge of third party payors preferred

5.

General knowledge of time of service collection procedures preferred

6.

Excellent customer service and telephone etiquette

7.

Must demonstrate the ability to use tact and diplomacy in dealing with others

8.

Must have reading and comprehension ability

9.

Visual acuity must be within normal range

Date Reviewed/Revised: 6/9/2016