Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Management Analyst II/System Patient Experience Analyst (Experience, Strategy & Data) Mount Sinai Health System-Cullman Institute- Hybrid

The System Patient Experience Analyst, reporting to the Senior Director, provides analysis, reporting and support of patient experience efforts utilizing hospital databases and vendor patient survey reporting tools to analyze, compile, interpret and create reports for patient experience performance across all care domains at Mount Sinai Health System (inpatient, emergency department, ambulatory surgery, office visits, etc.) This highly visible role directly supports our efforts to improve our patients’ experiences of care by amplifying the patient voice. It sits within the Office of Patient Experience, where our mission is to elevate the staff and patient voice by capturing through surveying, inspiring through storytelling, and empowering through education and coaching.

Roles & Responsibilities:

• Utilizes hospital databases and survey vendor (Press Ganey) database to analyze and create reports from patient experience data integrating data as required for effective reporting
• Compiles, interprets, and creates reports for patient experience performance across all care domains at Mount Sinai Health System (inpatient, emergency department, ambulatory surgery, medical practices, etc.)
• Build and publish creative and intuitive analytical solutions leveraging data visualization software, such as Tableau, to address large-scale data accessibility
• Drives integration of safety, quality, experience and engagement by working across databases to show insightful connections using data
• Supports employee engagement measurement and reporting program
• Works collaboratively with key partners such as survey vendor and internal Digital and Technology to manage patient experience internal databases and data marts effectively
• Speaks and educates at various venues and standing meetings on patient experience data and serves as a system subject matter expert to hospital staff to interpret reports and train users on reporting tools
• Pairs working knowledge of the data with knowledge of best practices, coaching to the data by sharing actionable strategies and tactics to improve
• Interacts with senior clinical leadership, departmental and divisional administrators, clinicians, nursing staff, and other support personnel across all care settings
• Effectively communicates findings from analysis orally in presentations or in writing, linking it back to the “big picture” concept of improving quality of care in a compassionate environment
• Collects, organizes, and summarizes materials for presentations by the supervisor as needed
• Understands key concepts of state and federal requirements for the reporting of patient experience metrics with in-depth knowledge of measure methodologies and definitions
• Effectively communicates with various departments to gather and understand the information necessary to successfully complete data requests, reports and projects

Requirements/Qualifications:

• Bachelors, master’s degree or healthcare experience preferred
• 1-2 years of relevant experience
• Excellent communication skills to explain and coach to data and reports across the organization
• Intermediate to Advanced knowledge of spreadsheet and database software packages, including Microsoft Excel
• Basic working knowledge Skills in writing SQL queries in multiple databases such as MySQL, Oracle
• Experience working with survey data such as Press Ganey preferred

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong, and are able to professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history!

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System (MSHS) provides equal employment opportunity to all its employees and applicants for employment without unlawful discrimination on the basis of their actual or perceived race, creed, color, religion, national origin, sex, gender, gender expression, gender identity, age, disability, marital or parental status, sexual orientation, veteran, immigration, citizenship, or other protected status.

EOE including Veterans and Disabled

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $59,895.00 - $89,843.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.