Job description

Southwest Florida EyeCare/US Eye is looking for exceptional Patient Service Representatives. As the "Director of First Impressions" he/she must possess excellent customer service skills, provide an efficient and pleasant check in/out process for our patients. As the first and last point of contact the Patient Service Representative shares an integral part of the overall patient satisfaction and experience.

Essential Job Functions:

Greet and direct all patients, visitors and staff upon entry into practice

Verify all insurance benefits, update patient demographics as necessary

Assist patient with any questions regarding questionnaires, patient portals or general inquiries

Print daily team/physician schedules for the day

Attend walk-in patients, scheduling inquires, and prescription/record pick up as needed

Cross-check and update next-day charts as evidenced by patient appointment schedule

Collect necessary co-payments, non-covered service fees and/or existing account balances at check out.

Complete essential reports and forms as needed, additional administrative duties as requested

Monitor reception area during the day for cleanliness and prepare for next day by assuring office is neat and orderly.

Competencies:

Any previous medical experience preferred

knowledge of insurance and verification process

Ability to follow oral/written instructions

Demonstrated ability to multi-task, prioritize work flow in a fast-paced environment, time management and ability to meet deadlines and requirements of the organization

Education:

High School Diploma or equivalent

Experience with Microsoft Office Products

Prior Customer Service Experience (medical preferred)

Must be able to work under pressure and respond to patient requests in a positive manner

Job Type: Full-time

Salary: $0.10 - $0.20 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Currently masks are not required in the office however daily routine sanitization is being performed

Ability to commute/relocate:

• Naples, FL 34110: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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